How to return money for a purchased program in the App Store. Instructions for returning money for applications from the App Store Is it possible to return money from the app store

Apple offers owners of electronic devices to subscribe to various services. In some cases, a person unknowingly purchases programs or pays for access to additional features. Getting a refund for an iTunes subscription is quite difficult, but it is possible. The issue will need to be resolved in a timely manner and on an individual basis.

Is it possible to get a refund for an iTunes subscription?

The official Apple store contains applications and services that require a subscription to access. That is, in some cases it will not be possible to pay just once to get a specific game or application. You will need to pay a certain amount each month in order to continue using the program. Moreover, the money will be debited automatically from the bank card that is attached to iTunes.

Because of this, people often find that they no longer need a specific subscription, and they are charged for it. To avoid finding yourself in such a situation, you need to promptly cancel a service that is no longer of interest. However, not everyone manages to abandon it in time. Also, some users simply uninstall the application, but uninstallation does not get rid of the subscription.

Owners of iPhones, as well as other Apple products, may wish to return their money to iTunes. After all, an unwanted subscription can cost up to several thousand rubles, so purchasing it can affect your budget. Apstore and iTunes do not provide refund options for purchases. However, do not despair, because there are still ways to get your money back.

The necessary conditions

Next, you will need to wait for a response from support. It arrives within two days from the moment the request is sent. Employees may agree to return money to a bank card. However, a refusal may also be received with an explanation of the reasons. In any case, it’s worth writing, especially if less than a week has passed since you subscribed. If the answer is positive, all you have to do is wait for the money to arrive. They will have to wait for two weeks.

How to call iTunes to get your money back

If a person does not want to write a letter to the support service, he can call. Then you will be able to discuss the problem in person and quickly achieve its solution. There is a support number that is relevant for Russia. The person will be required to dial the following numbers: 8 800 555 6734.

Important! Previously, it was only possible to consult about iTunes in English. Now you can talk to specialists in Russian.

To do this, when calling, you need to press the “5” button. After this, you can talk to a specialist about the existing problem. At a minimum, they will tell you what can be done in such a situation. It is also quite possible that it will be possible to immediately achieve a decision regarding the return of money. In this case, all you have to do is wait for them to be transferred to the card.

Cash back apps for purchases

If a person wants to get a refund for purchases on iTunes, he can use the applications. First of all, you can achieve what you want through the iTunes store itself. In this case, you will need to log into your account and then go to your purchase history. There you can view all transactions that have been made. By default, the last ten are shown, but you can also see the rest.

You should select the option you are interested in, and then click on the “Report a problem” button. There you will need to write in detail why you want to return the funds. For example, the application was accidentally purchased, or it was done without the desire of the phone owner. In this case, the funds are almost always returned.

You can also use the AppStore for this purpose. Again, you will need to open your purchase history and report the problem. The more detailed a person explains the situation, the better for him. You just need to wait for a response from technical support, and then, if successful, you can get the money back to the card.

It's no secret that Apple has its own music service, Apple Music, when connecting to which, the company gives new users a full 3 months of free subscription. And no matter what subscription you choose - individual, family or student, you will have a full 90 days to enjoy your favorite music completely free.

One of the conditions for connecting to Apple Music is that you must link a bank card to your Apple ID; this is necessary in order to automatically renew your subscription every month after the trial period expires. This is precisely what many users forget about, who activated a subscription to the service only for the sake of 3 months of “freebies” and did not turn off automatic renewal.

The Internet mainly describes methods of how to get money back for an application from the App Store, but there is practically no information on the issue of getting money back for an Apple Music subscription. But it turns out that you can still get your money back for Apple Music if the rules are followed:

• the application for a refund was completed within 48 hours from the moment the money was written off;
• did not use the service after the payment was debited, otherwise, if you use Apple Music at least once, a refund will not be possible.

If you find that funds have been debited from your card and have not yet used the service, follow this link to the page for submitting a refund application and fill it out

Step 1 In the “Select your help topic” field, select Account and Billing

Step 2 In the “First name” field, enter your first name and “Last name” the last name that is specified in your Apple ID account

Step 3 In the “Apple ID” and “Email address” fields, enter your Apple ID. These fields must have the same email address, otherwise there may be difficulties in obtaining a refund

Step 4 In the “iTunes Store/App Store Country” field, select the country to which the Apple ID belongs, and in the “Specific request” - “I have another question (explain below)”

Step 5 In the “Order number” field you need to indicate the payment number for the Apple Music subscription. This number can be found in the “Your purchases from Apple” letter, which the company sends after each purchase in the App Store

It is also possible to see the “Order number” in the iTunes application on a Mac or PC. To do this, launch iTunes and in the program menu bar, click “Account” → View..., before doing this, you need to log in accordingly.

You will see a page with information about your Apple ID, find the “Purchase History” section and click on the See all link

The screen will display the history of all your purchases; if automatic subscription renewal was the last operation, then the order information will be in the “Last purchases” column; if not, then look for it at the bottom of the window (“Previous purchases”). The number that must be indicated in the “Order number” is written after the word “Order”

Step 6 In the “Details about the issue (including error messages)” field, you are required to briefly describe your problem in English and ask for a refund for your Apple Music subscription. Don't know English? Then Google and Yandex translators will help you

Step 7 After filling out all the fields, the final action will be to click the Submit button to submit the application

In a few hours, or maybe a little more, a letter from an Apple employee will be sent to your email about a full refund, which will be credited to the card within 10 business days.

Don’t be lazy to say “Thank you” by replying to a letter and you will be surprised when you receive another letter with words of gratitude.

TERMS AND CONDITIONS OF SALES AND RETURNS (“TERMS”)

Thank you for shopping with Apple. We appreciate you purchasing our popular products. We also want you to have a valuable experience when you explore, evaluate and purchase our products, whether you visit an online store or speak with Apple Contact Center staff. (To make this material easier to understand, we will refer to ourselves as the “Apple Store” throughout these guidelines.) The operator of the Apple Store is the limited liability company Apple Rus, which was created in accordance with Russian legislation and is located at the address: 125009, Russian Federation, Moscow, Romanov lane, 4, building 2, main state registration number 5117746070019 (hereinafter referred to as “Apple”).

As with any business, purchases and sales on the Apple Store are subject to a number of terms and conditions. By placing an order or making a purchase from the Apple Store, the customer agrees to the following terms and conditions. You must be 18 years of age or older to place orders at the Apple Store.

Standard Return Policy

You have the legal right to cancel an order, return a product or terminate a service contract for any reason. To return a product purchased from an Apple Store or cancel a service contract, please notify us of your intention to do so any time before 14 days have passed from the date on which you or the person you designate took physical possession of the product(s), or from the date concluding a contract for the provision of services. If you purchased multiple products as part of a single order, please notify us of your intention to return the product any time before 14 days have passed from the date on which you or the person you designate took physical possession of the last product in the order. To exercise these rights, you only need to explicitly inform us of your intention to return a product or cancel an order or service contract.

Once you have notified us of your return, simply return the product in the original packaging, receipt, and accessories that came with the product. Once you notify us that you are returning a product or canceling your service contract, you will have 14 days to return the products or arrange for them to be returned to the courier. We will return your funds in the same way as payment was made, within 14 days from the moment we pick up the product, or, if you handed it over to the telecom operator, we receive the product itself or notification of its shipment.

Please note that you are not entitled to return the following items unless they are defective or non-conforming.

• Downloaded software if you have given express prior consent and acknowledged prior to downloading, you forfeit your right to withdraw.
• Subscriptions to software updates, iTunes gift cards, Apple Store gift cards, and any Apple Developer products.
• Services, such as packaging of products, after they have been fully completed, if you have given express prior consent prior to the start of the performance and acknowledged that you lose the right of withdrawal once the service has been fully completed. If the services have not been fully completed and you have requested them to begin within 14 days of the date of the service contract, you will be charged a cost proportional to the cost of the services provided before you notified us of your intention to cancel the service contract .
• Software in a sealed box that has been opened upon delivery.

If the product is damaged, we have the right to reduce your refund by the amount of the reduction in the value of the product.

We will refund all amounts paid by you in connection with the product or service, other than express shipping charges (unless you have chosen standard shipping).

For complete information about returning products purchased from the Apple Store, see the Returns and Refunds section of the Help page at .

Buying an iPhone

The purchase and use of iPhone is subject to the terms and conditions found on and. Additionally, by purchasing an iPhone, purchaser expressly acknowledges that making any unauthorized modifications to the iPhone product software is a violation of the iPhone Software License Agreement. Warranty repairs are not provided if the use of the iPhone product has become impossible due to unauthorized changes to the software.

Mobile services

Some Apple products include mobile services that incur additional charges and are subject to separate agreements between the customer and the mobile service provider of their choice. Contact your wireless carrier for more information.

Pricing, price reduction and adjustment

Apple reserves the right to change the prices of products offered in the Apple Store at any time and to correct inadvertent pricing errors. If there is a price error, Apple notifies the customer and determines whether the customer intends to purchase at the adjusted price. If the customer refuses to purchase at the adjusted price, Apple will cancel the order at the customer's request and refund the amount paid. For more information about pricing and sales tax, please visit our Payment and Pricing page.

If, within 14 calendar days from the date of receipt of the goods by the buyer, Apple reduces the price of any product manufactured under the Apple brand, the buyer may contact the Apple Contact Center 8‑800‑333‑51‑73 with a request for a refund of the difference between the paid and the current prices or the crediting of this difference to the buyer’s account. Customer will be eligible for a refund or credit if they contact Apple within 14 calendar days of the price change. Please note that the above does not apply to time-limited price reductions during special sales promotions.

You’ve probably already read a huge amount of material on the topic “how to get money back from the App Store” and I won’t tell you America that this is quite possible, though not more than twice a month, or even once. You shouldn’t abuse it; it’s better to leave this opportunity until really thoughtless actions and mistakes. For example, my child really loves both the iPad and the iPhone - his eyes become bloodshot at the sight of gadgets and he starts fanatically clicking on all sorts of buttons, so no one is safe from purchases. We already had material on how to set up .

So, you bought it - you didn't like it.

Go to iTunes -> Account Information -> enter the password and we are in the system.

We go to “Purchase History” and see all our purchases, not only the App Store, but also the iTunes Store.

To the left of each purchase there are arrows corresponding to your purchases. Click on it, and then “Report a problem.” In the input field, indicate the reason for the return. I pointed out the most banal one: the child bought it and promised in a joking manner that I would set restrictions for my son. The next day I receive a confirmation in my email that the money will be returned. And so it happened, four days later I was refunded the entire amount.

There is a bug in the history of returning using this method. In the previous screenshot, it is clearly noticeable that opposite the Anews application, which I downloaded last, there is no arrow to report a problem. In this case, we go to the App Store and download any free application, and our (last) one goes down, where we can already make a claim :)

I have told you the most common return method, but there is an even more convenient mechanism that needs to be used, and without the participation of iTunes.