What to do if a parcel from Aliexpress does not pass customs? The parcel got stuck at customs. What to do? The parcel disappeared at customs, what should I do?
Many people have encountered the customs service in their lives. After all, all commercial goods and parcels from abroad enter our country through customs. But the cargo does not always pass without problems. It often happens that cargo is detained at customs by employees. What to do if the cargo is delayed, how to properly “win back” your parcel?
Before entering, all goods, parcels, and commercial cargo undergo preliminary control and inspection at the Federal Customs Service, or, more simply, at customs or at the border. But quite often people are faced with a situation where cargo is delayed at the initiative of service employees. If the cargo is delayed, this does not mean that it cannot be received. It is quite possible to pick it up if the cargo does not contain goods and products prohibited for import. The main thing is to be patient and find out the reason for the delay of the cargo.
What to do if cargo is detained?
Frequently, individuals who order goods for personal use from different countries, including China, experience cargo delays. Their transportation is carried out by various services and organizations. The most famous is EMS. It differs from regular mail in that when the parcel arrives at the post office at the sending address, the customer receives a notification letter or SMS on his mobile phone that the parcel has been delivered and the customer can pick it up.
If the parcel was sent through this delivery channel, then the situation becomes somewhat simpler. The customer will receive a letter about the delay. If the parcel was sent by regular mail, then the customer himself will have to find out where it went. This takes a lot of time, because initially you need to visit the post office, then contact the sender, submit an application to customs to clarify the delay of the cargo.
If the cargo was sent via systems such as Regular Air Mai or EMS or regular mail, then you can check whether it was delayed using the following. When visiting this site, you will need to enter the declaration and parcel number. If “transferred to customs” is displayed, then you should call the company to confirm the delay and go to the customs service.
Once it has become clear that the cargo is actually detained and is not on the way, it is worth visiting the customs service in your city.
When you go to the customs service, you must have the following documents with you:
- An invoice from a store confirming that the purchase was made at that store.
- An extract or form from the bank confirming payment for the ordered goods.
- Civil passport (original and copy).
- Copies of civil passports of relatives. They are required only if the cargo was delayed due to the presence of a similar product. The customs service will need to explain that these goods were purchased for friends, relatives, acquaintances, etc.
- Photo of the goods that are in the parcel.
After presenting all these documents, you will need to fill out an explanatory form, which describes in detail the name and purpose of all the goods that are in the parcel.
If the goods were detained due to exceeding the weight limit and total cost, then you will need to pay a duty on it. The amount of duty directly depends on the estimated value of the goods being transported and the country. The customer is required to pay 30 percent of the amount exceeding the limit if the goods arrived from China. But it is worth considering that the cost of one kilogram of goods cannot be less than 4 euros.
Customs detained the parcel from China.
If the goods, for example, arrived from the United States of America, then the amount of duty will range from 10 to 30 percent, depending on the goods that are in the parcel.Customs duties are paid in banks with a TIN code (citizen identification code) and a passport. After payment, the person is given a receipt. By providing a receipt to the customs service, a person will be able to pick up his parcel.
However, before the parcel is returned, it is opened by customs officers for additional inspection. The customer must check the availability of all goods according to the declaration.
Storage periods for detained goods
According to current legislation, the goods may be missing from the customs service for no more than 14 days from the date of notification to the potential owner of the parcel. It is worth considering that the first five days are free. But you will have to pay for the subsequent days of storage. If the parcel was sent by airmail, the storage period increases to 30 days.
06.09.18 57 754 6
Instructions from a person who goes to customs like going to work
In July, I spent 12 hours at Moscow customs, snatching my parcels from abroad from them.
Maxim Ilyakhov
I already know the local inspectors by sight, I come well prepared and can resolve issues, if not quickly, then at least the first time. Here's what I learned about getting packages through Russian customs: Read this if you're ordering anything from abroad.
What will you learn
How are parcels and customs related?
To get to Russia, parcels from abroad must go through customs: this is a special service that monitors the import and export of goods across the border. There are customs offices at airports, seaports, and post offices. When you arrive in Russia and walk along the “green corridor” at the airport, this is also customs.
When an international parcel arrives in Russia, it also goes through customs. This applies to all parcels without exception, even those sent by courier services. The customs officer checks the contents of the parcel (using an X-ray, using documents and sometimes even in person) and if everything is in order, he allows the parcel to continue into the country. In most cases, this happens unnoticed by us: we simply receive the package in the form in which it was sent. We don't even know she got through customs.
Why are customs delaying parcels?
Customs has many reasons to delay a parcel, but in our case, most likely, it will be one of four:
- the customs officer suspects that the goods are commercial, although they are declared as a private purchase;
- the recipient has used up the monthly limit on duty-free purchases abroad - in 2019 this is 500 € per month or 31 kg;
- the customs officer did not understand what was in the parcel, he needs an explanation;
- The customs officer decided that there was something prohibited in the parcel.
In these cases, the recipient will be invited to the local customs office to provide clarification and pay duties.
If you suspect that you have exceeded the limit, check whether the store or courier knows your Taxpayer Identification Number. At the time of writing this article, customs considers purchase limits only for those parcels for which the recipient’s TIN is requested: usually these are parcels from courier services. If the courier service does not know your TIN, they will send you a letter: “Indicate your TIN.” Courier services know these features of Russian legislation and no longer even send parcels without knowing the recipient’s TIN.
If you order something that comes via regular mail and doesn't require your Taxpayer Identification Number (TIN), it's likely that customs won't count the item in the limit. But this is now. They will introduce some kind of control system, and then everything will be counted.
How to understand that a parcel has been detained at customs
If customs holds your package, two things will happen:
- The track number of your parcel will show that it is ready for delivery, but not where you usually receive it, but in some unfamiliar place. In Moscow, this is a branch of the international post office at Varshavskoye Shosse, 37. But there is no need to go there yet, it will be a waste of time. Alternatively, the parcel tracking will say “Sent with customs notification.”
- Customs will send you a registered letter to the place where the parcel was delivered. In the envelope there will be a template letter from customs, they say, come, dear. The reasons for the delay will most likely not be indicated - the letter is template and vague, but it may be different in different customs departments. A notification of receipt of the parcel with its track, weight and shelf life will be attached to the letter.
If you receive a registered letter, collect your documents and get ready to take time off from work.
It's bad: the track shows that customs in St. Petersburg sent my parcel to Moscow with a notification. One of these days I will receive a letter... 
Pay attention to the shelf life of the parcel: if it is about to expire, you need to arrive as soon as possible. There is a danger that 2-3 days will pass between the first arrival at customs and the actual release of the parcel - you will have to collect some additional documents or they will not have time to accept you on the first day. During this time, the storage period may expire and the parcel will be sent back.
Do not receive a letter if you are not going to customs
By the notification in your mailbox you will understand that the letter has arrived from the main post office.
If you understand that you will not go to customs for economic reasons (read about this below), you can simply ignore the letter. Then the parcel will return in two weeks, and you will be able to order this product again after some time, for example, when the duty-free import limit is reset.
What to take with you to customs
Since we don’t yet know why customs detained the parcel, we need to prepare for the worst. Here's what to take with you from the documents.
The letter and notification that was sent to you. This is the basis for the customs officer to talk to you. You will need to give the letter, and upon notification you will be given a package if everything goes well.
Passport copies: first page and registration. You'll only need one copy, but it doesn't hurt to have a few on hand. When you order goods from the Internet, it can be difficult to stop. In Varshavka there is a photocopier right at the post office, 15 R per copy.
Copies of documents of relatives. If the parcel contains a lot of goods that you ordered for family members, you will need copies of their passports to prove that you ordered the goods not for sale, but for your relatives. It should be clear from the copies that these are your relatives. If it is not clear - copies of documents that establish relationship: marriage certificates, birth certificates.
Purchase Confirmation- invoice from the online store and confirmation of payment. The invoice is usually downloaded on the store’s website, and the receipt is downloaded from the Internet bank. It should be clear from the invoice and receipt that you paid for the goods.
Descriptions of what is in the parcel. You need to be prepared to explain to the customs officer what is in the parcel, with pictures. Photos of the product from the website and printouts of online store pages are suitable. If there are a lot of different things in the parcel, documents are needed for everything: the customs officer may have questions about a specific item. The last time I went to customs, I had a dozen photographs of the goods in the parcel, the customs officer studied them with great interest, asking, “What is this? And here? How does this work? The photos helped a lot.
14 days
shelf life of the parcel at customs
Cash to pay the fee: if the value limit has been exceeded - 30% of the value exceeding the limit; if you exceeded the weight - 4 € for each kilogram of excess. Everything is converted into rubles. In Moscow, Varshavka does not accept cards, but there is one Pochta Bank ATM. Whether it will work and whether there will be money in it is unknown.
Here's something else worth taking from household items.
Thermos of tea and snack. You can easily spend 5-7 hours in line to see the inspector. You can go out, you can drink coffee from the machine at the post office, but I prefer to take my own.
A set of bright Post-its stickers and a fancy marker. You will be surprised why they are useful. For now, just throw it in your bag.
In Varshavka, according to my observations, mobile Internet reception is poor. If you planned to watch TV series via the Internet, it is better to download them to your tablet in advance. If you work with Google Docs, install the Chrome extension to work without the Internet.
Pay attention to customs opening days and opening hours. In Moscow, Varshavka does not accept individuals on Monday, and Saturday is a short day. It is better to arrive from Tuesday to Friday right at nine in the morning, or even at half past seven.
What to do in line
Different customs offices work differently: in some places it is complete hell, in others it is a civilized place. I’ll tell you about the customs office on Warsaw Highway, 37, where parcels are received by those who ordered them to Moscow. My best years were spent there.
The customs office on Varshavka is a dozen windows, of which at best two were working in my time - they say there is not enough staff. The line moves slowly. There are signs with an electronic queue, but they don’t work, so every time I was there, I had to stand in a live queue.
The peculiarity of the live queue at this customs office is that it moves monstrously slowly (in my case, 3-4 people passed through two windows per hour), and people often leave without waiting. Decent people leave, having previously introduced those behind them to those in front of them. But it happens that 2-3 people from the middle of the line silently give up, and then you can’t find out who was behind whom. Screams, hysterics and waving of arms begin.
500 €
limit on duty-free purchases abroad per month
Advice. Bring along a set of brightly colored Post-its and a brightly colored marker. If there is a queue at your customs, write numbers on these bright pieces of paper and hand them out to everyone as if it were an electronic queue.
You are not obligated to do this, but with this gesture you will make life much easier for everyone, especially for yourself. When a person has a bright piece of paper with a number in his hands, he feels calm in the queue, no one asks: “Girl, who are you following?”, there is no problem that “There was a young man behind me, but he left, but you are holding on.” here are the women in red.” Be the person who cleans up the queue. You won't be thanked, but you will spend the next 3-4 hours in peace. If not you, then who?
If it's stuffy. If you are in Varshavka and feel stuffy, look for an air conditioning panel near the information stand. She works. Press the button - everyone will feel better.
What to do with the inspector
When it’s your turn, give the inspector a notice. He finds your business and starts working with you. He will ask questions and ask for clarification about the items in the package. Show him all the documents that you have prepared in advance.
The inspector does not have any parcels; he has never seen them and will never see them. He only looks at the documents. Therefore, inviting the inspector to open the parcel and see for himself will not work. The parcel itself lies somewhere in a warehouse two floors below; completely different people will give it to you.
All the inspectors I encountered were calm, methodical and friendly. They worked slowly but carefully. If there was something unclear, everything was explained to me. When they were rude and snapped at because of the long wait, they threw up their hands in resignation. I didn’t encounter any hellish scoop or rudeness, although people in line constantly complained about rule changes and inaccurate instructions.
Here you need to understand that we are dealing with people who, in turn, deal with papers and regulations. They must comply with all formalities and rules, this is their task. If the inspector breaks something or makes a mistake with the papers, he will be punished for it. However, he is human and can make mistakes. But in the end, we don't need him to do everything right - we need to understand what specific actions this particular inspector expects from us in order to release our particular package.
Advice. Try to do as much as possible on the spot, without moving the work to the next day. For example, the inspector may ask you to write some kind of explanation. Agree that you will come back without a queue in 10 minutes.
If you postpone the matter until tomorrow, then you may come across another inspector, and instead of clarification, he may ask for another document or even send you to some mysterious department that no one has ever heard of. All the people who returned the next day with me always started the proceedings from the beginning and were very annoyed that each new inspector demanded some new things from them.
What not to do at customs
Don't mention the words "for sale". The inspector will decide that this is a commercial shipment and you are not paying duties.
You should not use the words “surveillance”, “tracker”, “hidden audio recording”, “encryption”. All encryption tools must undergo special inspection by the authorities. If, for example, you ordered a computer or microcontroller from abroad, keep quiet about the fact that something can be encrypted on it or something can be monitored.
Don't joke about guns and drugs. Imagine how many times the inspector heard this joke.
Don't freak out and get hysterical. The inspector works according to regulations and sits behind glass. He doesn't care about all our crazy people. But if your proceedings with the inspector drag on, your colleagues in turn will see that you are slowing down the whole process - they can arrange a people's court.
Payment of duty
A likely development of events is if you ordered something expensive from the Internet and exceeded the duty-free import limit, which is now 31 kg and 500 € per month. In case of excess, you will have to pay an additional duty of 30% of the value exceeding the limit, or 4 € for each kilogram of excess. Most likely, even with this additional payment, the purchase will be cheaper than in Russia.
The fee is paid by postal money order, which can be issued immediately at the post office. They take a commission.
To pay, you will need a passport and a duty invoice, which will be issued by the inspector. The post office operator will accept the money and issue a check. With the check, you need to return to the inspector and get his blessing to release the parcel.
What if you don't go
If you don’t go to customs before the parcel’s shelf life expires, it will most likely be sent back to the store. Most often, stores refund the cost of the product, but keep the shipping cost. Perhaps this makes economic sense, look.
Let's say you ordered a product for 490 €, but it so happens that this month you have already bought goods worth 500 € and have exceeded the duty-free import threshold. You will need to pay an additional fee of 150 € and spend time at customs.
Five hours at customs costs you some money. Let's say you earn 500 rubles per hour. A trip to customs, not counting transport and overhead costs, will cost you 2-3 thousand rubles. But the goods will be available immediately.
On the other hand, you can ignore the product, wait for it to return to the store, get a refund, and order it again when the limits are reset. The goods will arrive in 1.5-2 months, but they will immediately appear at the post office near the house.
Two saving options
Go to customs and pay the duty:
- −150 € duties;
- −2500 R per time;
- −5 hours of life.
Total:−23,200 R, −5 hours of life, goods immediately.
Do not go to customs, re-order the goods:
- −60 € for return shipping;
- −60 € for re-delivery;
- +5 hours of life.
Total:−8600 R, goods in two months.
How to keep your sanity at customs
- If you are waiting for an expensive parcel from abroad, add its track to your personal account on the Russian Post website to be aware of the fate of that parcel. This way you won’t miss the moment when it gets stuck at customs.
- Don't worry until you receive an official letter from customs. Go there without a letter only if the parcel's shelf life is about to expire. Currently the shelf life is 14 days.
- Take a copy of your passport, cash, and all imaginable documents about the purchase, including a bank statement about the purchase. Photos of the product, screenshots from the website - print everything out.
- Collect as many documents as possible to resolve shipping issues in one trip. It’s better to print ten extra pages than spend ten extra days visiting inspectors.
- Prepare for 5 hours in line. Organize a live queue yourself so that no one freaks out.
- First study what is prohibited for import into Russia, and if possible, do not provoke the customs officer with these words.
- If the problem is duties, consider what is more profitable: pick up the goods at customs now or re-order it in a month or two.
Shopping in foreign online stores has a number of attractive advantages. Among them there is a huge range of choice and prices without additional markups and fees. The only problem that arises is delivery or postage. The most common options for receiving goods are Russian Post or EMC service. How to protect yourself from losses caused by delivery services?
Delivery by Russian Post
To save yourself some hassle, be sure to enable the tracking function when placing an order (you may have to pay extra for this functionality). This means that the postal item will have a unique track number by which its location can be tracked. This track number is indicated on the receipt that is issued when sending the parcel. The original (preferably) or a copy of the check should definitely be requested from the sender. Demand from the sender that the amount of declared value is correctly indicated on the check - this will help you receive adequate compensation in case of loss of the package. It is optimal if the declared value is equal to the amount that you transferred to the online store for the purchase.
Using the track number, you can use the location of the cargo. If the parcel has successfully passed customs and entered the territory of the Russian Federation, then the shipment will receive the status “Left MMPO”. From this moment on, Russian Post bears full responsibility for the parcel. If there is no such status, only the sender will be able to find the lost parcel.
If your shipment is stuck at customs, you must contact the Russian Post customs office by phone. Using the track number, you can find out the reason for the detention and the expected release date. There is no way to speed up this process. If all reasonable deadlines have passed, you can contact the Federal Customs Service in writing, but the bureaucratic correspondence threatens to drag on for a long time.
The parcel will become lost after the expiration date. If the order is late, the recipient is entitled to compensation in the amount of 3% of the cost of the service. To receive compensation you will have to write. The claim can be filed no later than 6 months after the fact of the delay has been established.
Let's assume that all the deadlines have expired and the package has not arrived. That is, the parcel left the sorting center and disappeared. What to do if you lost your parcel? Russian Post provides detailed information on this situation. Filled out, which is transmitted to any post office. The search period is 60 calendar days from the date of application. If the search does not produce results, the applicant is paid compensation in the amount of the declared value and the shipping tariff.
What if compensation is denied? This happens if Russian Post has lost the parcel and refers to damage/loss as a result of incorrect packaging of the postal item. We fill out the form and wait for the results. If you are not satisfied with these results, the only option left is to appeal to the courts, but this is a completely different, very complicated story.
Delivery using EMS RUSSIAN POST
The algorithm of protective actions is identical to that described above: we obtain a unique number of the postal item at any cost, and also fight for an adequate declared value. Please note that EMS does not work with a declared value of more than 50 thousand rubles. You can track the cargo route in or in the universal postal locator.
EMS guarantees stricter delivery deadlines. So, if there is a delay of 5 days, the recipient is required to return 100% of the cost of the tariff. For EMS, the same search algorithm applies as for Russian Post. For the sake of objectivity, it should be noted that if we lost the package, the chances of receiving compensation are significantly higher.
Let's summarize. Finding a lost package and getting compensation for it is certainly possible. However, this will require a significant investment of time and nerves. That is why when ordering goods from foreign online stores, it is recommended to use alternative courier services. The cost of overhead costs will increase slightly, but you will receive stronger delivery guarantees: in this case, you will be making claims to the online store.
Detailed video on filling out the application
Every AliExpress seller is required to guarantee timely delivery of goods. If you purchased an item from AliExpress.com but did not receive it within the timeframe specified by the seller, you are entitled to a full refund.
The maximum guaranteed delivery period for an order from Aliexpress is 60 days (90 days for delivery to Russia, 120 days for Brazil). If you purchase any product in this online store, your rights are protected in the event of failure to receive the product within the specified time frame.
One of the reasons for the non-delivery of a parcel to the buyer may be that it did not pass customs.
Previously, in our article Aliexpress customs, we talked about what goods cannot be moved across the border, as well as about customs rules and restrictions for Russia, Kazakhstan, Ukraine and Belarus.
If the parcel does not pass customs control, it is returned back to the sender.
In this article we will tell you what to do if your package with an order from Aliexpress does not pass customs.
Reasons why a parcel does not pass customs
From the seller's side:
-
lack of a license or certificate for the product;
-
lack of invoice;
-
counterfeit products.
From the buyer's side:
-
import of prohibited products (goods);
-
in some cases, non-payment of customs duties (if value limits are exceeded).
What should I do if the packageAliexpressdidn't clear customs?
Depending on whose fault it is that the package with an order from the Aliexpress website did not pass customs, your further actions will depend.
Before opening a dispute, wait until the parcel returns to China, this will make it easier for you to argue your points in the dispute.
If the parcel does not pass customs due to the fault of the seller , as additional documents to the dispute, contact the customs service (find out by the hotline number) and ask them for an official document stating that the parcel was returned due to violations by the seller, and you can also additionally attach screenshots from the service pages where she was being tracked.
1.
In the “My Orders” section on the Aliexpress website, find the order that you did not receive due to the fact that it did not pass customs.
Next to the product description, click the "Open dispute" button:
2. After clicking the “Open dispute” button, a window will open where you will be offered “Return only” or “Return of goods and money”. In our case, we press the button "Return only":
You should see a window like this in which you need to fill out a short form:
To the question “Did you receive the goods”? we answer - "No".
Problems with delivery of goods (Logistics tracking problem)
- Order protection expires, but the parcel is still on the way
- The transport company returned the order
- No tracking information (this item is often gray and unavailable due to the fact that the seller seems to have given a track, so if the parcel is not trackable, it is better to choose the first item, i.e. Order protection expires, but the parcel is still on the way)
Customs problems
- Customs duty is too high, I don't want to pay
Other
- The seller sent the order to the wrong address.
We indicate the return amount (order cost) and indicate the details of why you want to return the money (the reason for the dispute must be described in English; if you do not know English, then I advise you to use an online translator).
Also, as evidence, I advise you to attach a screenshot from the page where you can see the tracking route, as well as, if available, a response from the customs service.
After filling out this short form, click the "Submit" button. 
All dispute is open.
3.
According to Aliexpress rules, the seller is given 5 days during which he can accept your dispute or offer his own solution to the dispute and can attach his evidence, and if the seller does not react in any way, the dispute will automatically be closed in your favor.
If you come to an agreement, the dispute will be closed and you will need to wait for a refund for the purchase.
If the package did not pass customs due to the buyer's fault , then the delivery cost will be deducted from you since the package with the order will be returned back to the seller in China, but in this case, the seller of the dispute must also justify such a recovery. The seller himself must, as they say, take the initiative and then, after considering the aggravated dispute, you will be refunded either the full cost of the order or taking into account the deduction of postage costs.
If negotiations in a dispute do not lead to anything, the dispute will escalate. If the dispute escalates, it is referred to representatives of the administration of the Aliexpress website.
An aggravated dispute is usually resolved within a week and its decision can be both in favor of the buyer and in favor of the seller, it all depends on the reasons and arguments.
Will I get my money back if my package from Aliexpress doesn't clear customs?
If your parcel with an order from Aliexpress does not pass customs, then after the dispute process is completed in your favor, you will be refunded the money for your purchase.After the dispute is closed, the money is returned within a standard period of 3 to 15 days to where you paid for your order (to your wallet or bank card).
If your parcel with an order from Aliexpress did not pass customs due to the fact that you did not pay customs duties, then after the dispute is completed, you will most likely receive a refund The cost of shipping the goods will be deducted.
In some cases, after the dispute is completed, the money is transferred to the seller, even if the buyer has not received the goods.
Most often this happens when the parcel is subject to customs duties.
Interesting facts about parcels at customs
-
-
-
Still have questions? ask your question at
On December 7, the Federal Customs Service of Russia introduced new rules for delivery operators for processing parcels from foreign online stores. The problems started immediately.
Now, in order to receive the parcel, you will need to indicate your tax identification number and links to the purchased goods. On social networks, users complain about parcels stuck at customs, and delivery services say that until the Federal Customs Service signs an addition to the order on the list of those affected by it, the parcels will remain stuck.
Delivery services have already sent out warnings to their users that when making purchases in foreign online stores, they must indicate their tax identification number along with their passport data (the requirement applies only to Russian citizens) and links to the pages of the online store with a description of each product. This innovation will not affect parcels, delivery of which from the sender to the recipient is carried out through Russian Post.
Anastasia Solopeko writes on Facebook that her order from an English online store, placed on November 29, has been “stuck” at customs since December 1, and only after calling the delivery company did she find out that now it is impossible to receive the parcel without a Taxpayer Identification Number (TIN).
“So if you ordered something and this “something” is not coming to you, call and figure it out. For some reason, they themselves do not send messages demanding that they fill out the customs form again,” she warns.
The Boxberry delivery service told the BBC Russian Service that the parcels will remain in a “frozen” state until the Federal Customs Service signs an addition to the order on the list of services for which it applies.
When asked when it will be signed, Operations Director Yaroslav Polishchuk found it difficult to answer. “We have no understanding, they don’t tell us anything,” he said.
Polishchuk said that about 25-28 thousand Boxberry orders are now at customs without a tax identification number. “It accumulated over three days,” he says.
The BBC Russian service was unable to promptly contact the Federal Customs Service with the question of when the additions would be signed - the press service's telephone numbers were unavailable all day.
At the same time, DPD services in Russia and SPSR Express have no delays with parcels from foreign online stores, the head of the international transport department, Evgeny Privalov, told the BBC Russian Service.
The Pony Express delivery service reported that on December 4 they began notifying customers about the need to provide a Taxpayer Identification Number (TIN), so they received “a fairly high response.” The company found it difficult to provide accurate data on “stuck” parcels.
Seven month experiment
Letters from delivery services say the new data is needed to “confirm the stated value of the goods.” The operators refer to the FCS order dated November 24. The requirements apply only to orders by individuals for personal use.
The press service of the Federal Customs Service told Kommersant that the Taxpayer Identification Number (TIN) and references to goods are needed to determine their value and weight, as well as to reduce the risks of importing goods using dummies. This way, customs will check whether the duty-free import threshold is exceeded. Now it is no more than 1000 euros and 31 kg per month.
The BBC Russian Service was unable to find the order published by the Federal Customs Service. A copy of it was posted on its website by the Boxberry delivery service.
According to the document, the innovations will be in effect until July 1, 2018; the initiative is called an “experiment.”
It follows from the text of the order that this experiment is being introduced to strengthen control over the accuracy of the documents provided in the customs declaration. The order establishes the need for the Federal Customs Service's main anti-smuggling department to conduct a quarterly analysis of passport data. Information about invalid passports must be submitted to the analytical department of the customs service.
So, no matter how sad it may sound, “let’s stock up on popcorn”...
08.12.2017 20:15:43 / 60159
To track your parcel you need to take a few simple steps.
1. Go to the main page
2. Enter the track code in the field with the heading "Track postal item"
3. Click on the "Track parcel" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the latest status.
6. Forecasted delivery period is displayed in the track code information.
Try it, it's not difficult ;)
If you do not understand the movements between postal companies, click on the link with the text “Group by company”, which is located under the tracking statuses.
If you have any difficulties with the statuses in English, click on the link with the text “Translate into Russian”, which is located under the tracking statuses.
Carefully read the "Track Code Information" block, there you will find estimated delivery times and other useful information.
If, when tracking, a block is displayed in a red frame with the heading “Pay Attention!”, carefully read everything that is written in it.
In these information blocks you will find 90% of the answers to all your questions.
If in the block "Pay Attention!" it is written that the track code is not tracked in the destination country, in this case, tracking the parcel becomes impossible after the parcel is sent to the destination country / after arriving at the Moscow Distribution Center / Item Arrived at Pulkovo / Arrived in Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.
To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery Time Calculator"
If the seller promised that the parcel would arrive in two weeks, but the parcel takes more than two weeks, this is normal, the sellers are interested in sales, and that’s why they are misleading.
If less than 7 - 14 days have passed since the receipt of the track code, and the parcel is not tracked, or the seller claims that he sent the parcel, and the status of the parcel “the item pre-advised” / “Email notification received” does not change for several days, this is normal, You can read more by following the link: .
If the status of the mail item does not change for 7 - 20 days, do not worry, this is normal for international mail items.
If your previous orders arrived in 2-3 weeks, and the new parcel takes more than a month, this is normal, because... Parcels go on different routes, in different ways, they can wait for 1 day to be sent by plane, or maybe even a week.
If the parcel has left the sorting center, customs, intermediate point and there are no new statuses within 7 - 20 days, do not worry, the parcel is not a courier who is delivering the parcel from one city to your home. In order for a new status to appear, the parcel must arrive, unload, scan, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.
If you do not understand the meaning of such statuses as Reception / Export / Import / Arrived at the place of delivery, etc., you can look at the breakdown of the main statuses of international mail:
If the parcel is not delivered to your post office 5 days before the end of the protection period, you have the right to open a dispute.
If, based on the above, you do not understand anything, read these instructions again, and again, until you are completely clear;)