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How to recover your mail ID. Where is the parcel? How to track a parcel without a track number? History of Russian Post

Aliexpress is one of the largest trading platforms, which has no equal in our country. This site has a number of advantages. This includes consumer rights protection, a huge range of products, and free delivery offered by a large number of sellers. But in order to fully use all the benefits of Aliexpress, you need to know some of the secrets of this site. Even if at first glance it seems that it is easy to understand all the information on the trading platform, in fact this is not entirely true. Enough information is provided both about the goods and about the sellers (ratings, reviews), but often poor-quality translation from Chinese does not make it possible to objectively evaluate some characteristics.

What you need to know to make profitable purchases on Aliexpress:

  • Opening a dispute with the seller is important to do this on time;
  • Cancel the order before payment;
  • Cancel the order after payment;
  • Choose a product at the best price.

Let's start with the first point.

Opening a dispute on Aliexpress

You need to open a dispute on the site in the following cases:

  • If the goods did not arrive on time;
  • If the product does not match the stated description;
  • If the product is not tracked (without tracking number).

We will tell you about parcels without a track in more detail. A parcel from a seller from the aliexpress website must have its own tracking number. It is the parcel track that gives guarantees to the buyer and provides the opportunity to track the movement of the goods. But there are cases (and they are not uncommon) when the seller sends a parcel without a track.

What to do if the parcel from AliExpress seems to have been sent, but there is no tracking number (or there is one, but it’s fake):

  • First of all, say “No!” panic - if the parcel does not have a tracking number, this does not mean that the parcel will not arrive. Without a track, the buyer, of course, will not find information about the movement of the goods, but in the case of an honest seller, the parcel can quite likely arrive safely on time;
  • Keep track of time so that if something happens, you can open a dispute with the seller in time. An open dispute is disadvantageous for the seller, as this negatively affects his rating on the site. According to statistics, 90% of sellers on Aliexpress are honest people, so often money for a package that did not arrive, or arrived but does not correspond to the description at all, is returned to the buyer, regardless of the country where he lives.
  • First, before placing an order, you need to carefully study the information on the product card. Very often it is already indicated there that the product does not have a tracking number.

Typically, a group of products whose price is a small amount does not have a tracking number. These are trinkets that cost less than 10, or even 5 dollars. It would look strange if, with free delivery for the buyer and a low price of the product, the seller would pay about one and a half dollars for a parcel with a tracking number. Goods with a normal price are almost always sent with a tracking number. Buyers themselves are often confused - it is important to know that even with a track, the parcel is tracked exclusively to the territory for which the order was placed. Upon arrival of the goods in the destination country, the following information will be issued - import into the destination country. And already on the territory of your country you just need to wait for a notification from the post office. If, several days before the final delivery date indicated by the seller, there is no information that the parcel was delivered to the post office, then you can and should open a dispute with the seller and indicate the reason (the dispute contains a list of reasons).

From a technical point of view, there is nothing difficult about opening a dispute with the seller. To do this, you just need to log into the site under your registered name, go to the history of your orders and find the one you need. By going to the order card, information about it will be visible, and on the side there will be the inscription “Open Dispute”. In order for the dispute to be opened on time, you need to carefully monitor the order fulfillment time. The order itself contains a reminder about the expiration time - you need to focus on it. Visually, the page on which the dispute is opened looks like this: (photo 1)

There are also often cases when the seller gives a tracking number, but there is not a single letter in it. If such a track is provided, the buyer should immediately understand that the track is “fake”. This is what sellers do who want to “please” the buyer and not spend money on shipping the goods. Often such representatives of Chinese Internet commerce turn out to be not entirely honest - here you need to be extremely careful and immediately open a dispute as soon as time runs out. Sometimes sellers warn their customers that the track number is fake, but in turn they undertake to return the money if the goods do not arrive on time. In such cases, the buyers themselves often win - they often receive both money for the goods not received and the goods themselves, but not on the received date, but later.

Cancel order before payment

The range of goods on Aliexpress is quite wide and most of the goods are duplicated. That is why quite often a situation arises when a buyer places an order, and, looking further through the products, finds a similar item at a lower price. Then the question of canceling the order arises. By clicking the “Buy Now” button, but without paying for the goods, the buyer has the right to refuse it. To do this, in principle, you do not need to do anything at all - the system will do everything automatically. The order will be listed as unpaid and will be automatically deleted after a certain time. If the seller asks questions through a special form, you can answer that you are no longer interested in the product. There is nothing wrong or difficult about canceling an order before payment.

Cancellation of order after payment

There are several reasons for refusing an order. All of them are indicated in a special form and will be visible when the order is cancelled. If the cancellation occurs for reasons of the seller - the product has become more expensive or is out of stock, then, in principle, the trading platform system itself will help here. The seller will not indicate the tracking number of the purchase and after a few days the money will be returned to the buyer’s account (electronic or real bank account). If there are personal reasons for canceling the order, then you can only negotiate with the seller. Cancellation can only be made before the item has been dispatched. It is important to know the following - you can request cancellation only one day after payment. On the first day, the payment is verified by the system, so other actions cannot be performed. It is better to resolve the issue of order cancellation with the seller kindly: ask for cancellation in personal correspondence, indicate an objective reason. In this case, if the goods have not yet been shipped, the seller can meet halfway and the issue will be resolved. To request cancellation of an item, you must click the Cancel Order button. Visually it is located here: (photo 2).


If the seller approves the cancellation, the money will soon be returned to the buyer. If not, then you will have to wait for the goods and then open a dispute.

Shopping on Aliexpress is basically safe - there is a buyer protection system, there are guarantees of refunds in different situations. And even when the product is delivered to its intended destination, if its quality does not meet the provided characteristics, sellers on Aliexpress return part of the money spent on the purchase.

    It is impossible to track the exact location of the parcel without a tracking number. You can, of course, use services like waitpost, but it’s not a fact that your parcel will be confused with someone else’s, because everything is processed manually, so the information about the parcel may be incorrect. Therefore, to be on the safe side, it is better to order goods from abroad with a tracking number. Although I constantly order without it and do not track anything, and all parcels are delivered.

    I believe that it will be problematic to track your parcel without a track number, since all parcels go through a lot of preliminary shipments that you can’t keep up with. For example, when I didn’t know my parcel number, I called the post office and asked them to find my parcel by name. The good postal employees made me happy that the parcel arrived. But maybe I was just lucky with the staff.

    I'm afraid that without a track number it will not be possible to track the parcel. After all, all sites for tracking postal items require a track number, which is assigned to the parcel when it is sent. It is this number that must be entered in a special line to search for the parcel. Without knowing the track number, there will be nothing to enter in the search line. Therefore, you just need to wait for trackless parcels and trust that they will arrive)

    I don't think so. All that remains is to wait and check your mailbox for any notifications for the parcel that have appeared. And so the tracking code is given to each parcel when it is sent. Waiting becomes much easier, especially when you are waiting for a parcel from afar or from abroad.

    For the second time I send a registered letter at a local post office, they issue a check with a tracking number, when tracking via the Internet it turns out that in both cases my letters were received by mail more than a year ago and long ago delivered to the addressee, only not to the address that I indicated, but It’s not at all clear where. Although at the top of the identifier there is my address and the correct address of the recipient. In the first case it worked out, it arrived normally, although with such problems. And the last one hangs somewhere, the check was carried by a child, I can’t find it. How now track the letter?

    Indeed, at first glance it may seem that track a parcel without a track number impossible. However, after scouring the Internet, this is what I found. It turns out that there is a website called Waiting for Parcels, where you can track parcels not only those whose track number is known, but also those whose track number is unknown to the recipient of the parcel. Here you can find parcels sent not only from China (today more and more Russians are ordering goods directly from Chinese sellers), but also from

    • Belarus
    • Israel
    • Germany
    • Kazakhstan
    • Belgium
    • Spain
    • Italy
    • Canada
    • Turkey
    • Lithuania
    • Latvia
    • Portugal
    • Thailand
    • Ukraine
    • Finland and other countries.

    In addition, here you can also find out information based on the results of the day, how many parcels left the sender’s country, arrived in the recipient’s country, how many were handed over to customs and released by it,

    how many parcels were delivered and how many were returned to the sender.

    There are two options - use sites like this one, where information is updated, but based on the statistics of the senders or recipients themselves. And the second option is to find out the exact address of the sender, then on the Russian Post website see what the target delivery time for the parcel from this city to your city is. For example, a parcel takes 10 days from Moscow to Perm. After this period has expired, you can safely contact your Russian Post office with your passport and ask whether the long-awaited parcel has arrived.

    Recently, more and more people are making purchases through online stores in China, the USA, Europe and other countries. Tracking parcels that were sent by online stores via postal services is possible using a tracking number. If there is no tracking number, it is probably impossible to track the location of the parcel.

    I think without a number identifier you still can’t do it, so most likely you will need to contact the post office where the shipment was made. And there, using your passport data, you will be informed of that same cherished postal identifier. Next, look at the website.

    A track number is not issued to every parcel, but only to a registered one or with a declared value. Those who decide to save money on this matter are not assigned a postal ID. And without it it is impossible to obtain information, at least at the office. Russian Post website. I don't know any other ways.

    A track number must be assigned to each parcel upon dispatch. It's unclear from your question why it doesn't have a track number. If it is a package sent by a private person, ask the person who sent it to find out the ID from the post office where they sent it. But, most likely, we are talking about the delivery of any order made through an online store, with free delivery, in the absence of a track number to minimize the seller’s postal costs. In this case, by placing such an order and agreeing to such conditions, you initially assume the risk. Therefore, just be patient and wait, but such a parcel cannot be tracked.

    Tracking the location of a parcel without a track number is an almost impossible task. After all, in order to receive information about your parcel, you need to enter certain data in the cargo search field, in this case the track number.

    The tracking number is very convenient, especially now when people make a huge number of orders via the Internet. Thanks to it, you can find out when the parcel left the point of departure, when it arrives at the destination, where it is currently located, how much its delivery costs, etc. Also, some services provide a notification function via SMS.

So far, my international purchases through online stores have arrived without problems. In any case, there were no questions at all regarding the delivery of parcels from iherb.com. Usually purchases arrived in 17-20 days and the tracking number was never useful. So until now, I haven’t asked myself the question of whether it’s possible to track a parcel without a tracking number if it gets stuck somewhere between Ukrposhta branches. Apparently in vain. I decided why overpay for tracking and the last few times I chose the cheapest method. That is, without a tracking number.

However, as they say, even an old woman can get screwed. Judging by the email from iherb.com, my parcel has been in Ukraine since April 10, but it is not possible to determine exactly where it has been for the last 12 days.

What can you do?

Option 1 – Ukrposhta call center

No matter how Soviet post offices look, some Internet technologies have also appeared at Ukrposhta. In particular, calling an operator directly from the browser. On any page of the Ukropochta website, an icon with an image of a telephone handset flashes on the right side of the screen. Just click on it.

They responded surprisingly quickly. And no robots or redirects, just a real person. Which, however, upset me, explaining that it is impossible to track the parcel without a tracking number. That is, NO way. The only option is to contact your post office. Suddenly the problem is not in the parcel, but in the delivery of the notice. Here, by the way, you can find out the phone number of your branch, if you remember the index.

Option 2 – call the branch immediately

To do this, you still need to find out your work number. Which turned out to be not very easy. Despite the fact that there seems to be a map on the Ukrposhta website, it works somehow sideways and does not even allow you to find the branch number at the address. I’m generally silent about phones. Thanks to the Internet for a sea of ​​services for all occasions.

Contacts and opening hours of branches by city are on the website ukrpost.in.ua, you just need to know the exact address. Therefore, it’s worth starting with a map and checking the house number where your branch is located. Next, click on the desired line and get the phone number and working hours.

In fact, the only thing the department employee can do is check whether the package has arrived in your name. You shouldn't count on more. Here, too, they will not be able to track the parcel without a tracking number.

Option 3 - personal presence and a little blackmail

In an ideal world, if your parcel is at the post office and they can tell you about it by phone. But reality, as always, pleases with the amount of insanity. Therefore, the most effective way is to take your passport, a list of investments and a payment receipt. (Instructions for those who don’t know where to find and).

I did just that, determined in advance not to retreat and to get at least some answers. Handing my passport through the window at the post office, I mentioned that the sender had sent a notification that the parcel would be delivered to Ukraine on April 9. This is not entirely true, but as an oral argument it worked in my favor. In fact, when confirming payment, iherb.com only indicates the approximate date of receipt.

The Ukrposhta employee diligently checked the receipt logs of parcels and parcels for about 15 minutes. Then she confidently said - NO parcels.

There was nothing to lose, so I asked a “control” question: how many days after sending can I apply for a search. The employee avoided a direct answer, but the question itself had some kind of magical effect. The woman got up and went to the back room to manually check unclaimed mail...

AND OH MIRACLE! 3 minutes later she returned with my parcel))). It turns out that she came to the department even earlier than the specified date - on April 8th. No comments needed...

Naturally, if I had limited myself to a phone call to the department, the parcel would still have been quietly lying in the back room.

Option 4 – write an application to search for the parcel

There are no clear instructions on the official website about how many days after sending the parcel you can write a statement. Employees are also not very willing to discuss this issue. But on one of the forums I found a mention that Ukrposhta gives itself 60 days to deliver international items. However, you can communicate with the head of the department about searching for the parcel after 30 days. It may very well be that your package will be miraculously visualized)).

To start looking for the “lost thing”, go to the department better prepared. The questions and answers section on the Ukrposhta website contains the following documents:

- Receipt of payment (copy/original). If you're paying online, you'll need to print an invoice from online banking or find a receipt on the merchant's website. It is better to print in two copies;

— order details:

  • Category. Depending on the weight, international postal items (IPO) are divided into “parcels” weighing from 2 kg and “small packages” weighing less than 2 kg;
  • List of attachments;
  • Sender and recipient addresses;
  • Name (in my case International Airmail) and type of delivery (air or ground).

All this from iherb.com comes to email immediately after sending. All that remains is to print.

- passport. This is logical and you are unlikely to forget it)));

— 2 copies of passport! (nobody mentions them, and the post office, as a rule, refuses to make photocopies). You need to photocopy the 1st and 2nd pages + registration.

Why can't you track a parcel without a tracking number?

Parcels without a tracking number are called unregistered, that is, when they arrive at the Ukrainian Post Office from customs, they do not have their own identifier. Of course, the department assigns an internal number to such a shipment, but no one will tell you it. This is proprietary information that is used solely for internal records.

Obviously, now the question “is it worth paying extra for a track number” becomes rhetorical for me. Of course, tracking will not make the parcel go faster, but the track number solves several problems:

  1. Gives information about the status of your order. This calms me down a little, even if there are delays in delivery)).
  2. Controls the work of Ukrposhta and other courier services. Still, it’s much more pleasant to make a scandal when you have evidence in hand. And the track number will allow you to poke your nose and specifically indicate the compartment in which your parcel was last seen.

To find out where your parcel or letter is, enter the track number on the website. You can also use the mobile application and you will receive notifications about the movement of your parcels.

Where to find the tracking number

You receive a tracking number when sending a parcel, registered letter, registered parcel or registered postcard - it is indicated on the receipt.

The tracking number of shipments within Russia consists of 14 digits. It is entered without spaces or brackets.

Example: 35005145009747

If a parcel, letter or parcel was sent to you, you need to find out the tracking number from the sender (online stores usually indicate it on the order page). When placing orders, whenever possible, ask the seller to issue a registered shipment.

International shipment tracking

The track number for international shipments consists of 13 characters and uses Latin capital letters and numbers. It is also entered without spaces or parentheses. Example: CA123456789RU

According to the Universal Postal Union Technical Standard, only international registered mail items with track numbers starting with the letters R, C, E, V and L can be tracked.

A simple shipment from abroad cannot be tracked throughout Russia - it is not registered in the postal information system.

The Russian Post tracking service accepts most international track numbers. If the service does not accept your number, try tracking it on the post office website of the sending country.

International shipments can go through transit points (for example, a parcel from New York to Moscow can go through Berlin, which is displayed in the tracking system).

Tracker tracking issues

If there is no information on your track number, perhaps too little time has passed since the moment of sending, and information will appear soon. Please try again later. In order to receive up-to-date information on your parcel, register on the Russian Post website and subscribe to notifications using your track number.

If you do not have a track number, you will not be able to track your parcel or letter. The recipient's address and last name are not suitable for this. In this case, try contacting your post office: perhaps the parcel or letter has already been delivered.

If a lot of time has passed and the parcel, parcel or letter has not arrived, you need to submit a search application.

Add a comment

In the section to the question: Is it possible to recover a lost track number of a sent parcel at the post office? the best answer given by the author is No receipt? In the computer programs of each post office, you can open a window for a specific date and the name of the postal item, and there will be archives of all postal items. If you remember the sending date, then restoring the barcode is quite easy. This is a few mouse clicks if there is free time (on the operator’s work computer). I had to open several days while searching.
For some reason they refuse? You can also write a statement indicating the date and destination address of your parcel. Write the application addressed to the head of the post office and give it to him for signature. They will look at the address I have already indicated above or search using other paper documents. This is a daily diary recorder of all cash transactions of the operator. The whole difficulty is to get the cash report from their archive cabinet.
We are severely criticized for not resolving the issue on the spot and creating conditions for a statement,
Can. We do this on the spot.
Source: I know professionally.


Answer from ANDREI ATANOV[newbie]
That's what they told me - we changed the program, it is impossible to restore the track number, there was no need to lose the receipt with the number!


Answer from Salt[guru]
In general, physically, this is possible. If you come across an operator who is not stupid and not lazy, if you know the day the parcel is sent. You can ask nicely, but most likely they will refuse you (they will say that it is impossible). There is simply no such service (search for track number). But again, it depends on which operator. I would not only find it, but also print a duplicate of the check, but there are only a few such good and conscientious workers, most likely they will answer you: “That’s your problem.”



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