The state enterprise "Russian Post" (FSUE) was established by government decree of September 5, 2002. The enterprise was officially registered and adopted its Charter on February 13, 2003.

Russian Post has in its network 86 regional branches, 42,000 branches and about 350,000 employees, of which 87% are women. The company provides delivery and postal services on the territory of the Russian Federation with an area of ​​17,000,000 square kilometers. Russian Post operates in 9 time zones, delivering postal items to 2,600,000 road, 1,200 air and 106 railway routes.

The company owns 18,000 trucks, 827 vans, 4 ships, 4 helicopters and one horse.

Russian Post plays an important role in the national infrastructure. The company greatly influences the development of other sectors.

Every year, Russian Post employees receive and send more than 2.4 billion. parcels and postal items, 1.7 billion printed products, 595 million utility bills and other bills, 488 million pensions and benefits, and 113 million remittances.

The company operates under the leadership of the Ministry of Telecom and Mass Communications of the Russian Federation. The main office of the company is located in Moscow.

History of Russian Post

On June 28, 2002, by decision of the Government of the Russian Federation, a new concept was adopted for restructuring the postal system at the federal level. This concept involved the unification of all post offices of the country into one organization for centralized control and distribution of resources. The enterprise is state-owned and controlled at the federal level.

Over time, the range of activities of the Russian Post was supplemented by retail trade, the federal money transfer service, EMS express delivery, photo printing and many other services.

Russian Post parcel tracking

The Russian Post parcel tracking system allows all clients of this company to check their postal status online. The system quickly generates data and provides all available information about the parcel and where it is currently located.

Russian Post parcel tracking numbers

Russian Post parcel tracking codes differ by type and may have different appearances.

1. Packages, small parcels and registered letters are tracked using a 14-digit number.
2. Parcels and parcels are assigned a special code which consists of 4 letters and 9 numbers:
   • The first 2 letters indicate the type of shipment
   • 9 digits - unique departure code
   • The last 2 letters indicate the country from which the parcel was sent
3. Parcels EMS - international express delivery of items. The tracking number for EMS parcels is the same as for regular international shipments, except for the fact that the code begins with the letter E

Examples of parcel tracking numbers:

• 14568859621458 - internal parcel tracking code
• CQ---US (CQ123456785US) – parcel or small item from the USA, postal package
• RA---CN (RA123456785CN) – parcel from China
• RJ---GB (RJ123456785GB) – parcel from the UK
• RA---RU (RA123456785RU) - if the parcel was not registered before entering the territory of the Russian Federation, Russian Post can assign an internal tracking number.

Russian Post tracking numbers are compiled in accordance with the international S10 standard, allowing parcels to be tracked by both the sender and the recipient, and the introduction of an electronic tracking system for Russian Postal mail makes this even easier.

How to track a Russian Post parcel?

In order to find out where your parcel is, you need to pay attention to the following.

1. For information about estimated arrival time and other details, you must use the Russian Post tracking number. This is a special tracking code that is unique for any parcel. It must be provided to you by the sender (online store, company or individual).
2. Fill in the search field located at the top of the web page with this tracking code.
3. Click the “Track” button and wait for the report to be ready.

Russian Post tracking

Russian Post tracks both parcels sent within the Russian Federation and international shipments, including EMS express mail. Domestic Russian Post shipments are tracked using a 14-digit track code, the first six digits indicating the sender's postal code. International shipments of Russian Post begin and end with 2 letters, the first two indicate the type of parcel, and the last two indicate the sender's country.

How to track a parcel in Russia?

Tracking a Russian Post parcel in the Russian Federation is quite simple. In order to start tracking your parcel, you need to have the parcel tracking code on hand. Russian Post tracks shipments using 14-digit slate tracking codes for domestic parcels and 13-digit codes for international parcels. To quickly and easily track your Russian Post parcel, enter the parcel's track number in the field above and BoxTracker will check your parcel and determine its location.

How to find a parcel by Russian Post tracking number

Russian Post parcels are located by postal tracking number. Domestic tracking numbers contain 14 digits, starting with the postal code of the sender or the department that issued the package. For example, if a parcel was sent from Moscow from the Russian Post office on Shelepikhinskaya Embankment with an index of 123290, then the departure code will look like 12329000000000. International parcels processed by Russian Post can be tracked using a standardized 13-digit code, typical for international shipments for postal services around the world. The first two letters indicate the type of item, then 9 unique digits of the item, and the last two letters indicate the sender's country code.

Parcel tracking ZA..LV, ZA..HK

This type of parcel differs from other international shipments in that these parcels are handled using a simplified system thanks to the cooperation of the Russian Post with the most popular online store for Russian citizens - Aliexpress. Thanks to this cooperation, the procedure for registering parcels with Aliexpress has been simplified, making shipment faster and cheaper. Such parcels have tracking codes like ZA000000000LV, ZA000000000HK.

Parcel tracking ZJ..HK

Parcels with a tracking code starting with ZJ are parcels of purchases made by Russians from the Joom online store. Just as in the case of Aliexpress, Joom entered into a partnership with Russian Post, thereby reducing the cost of delivering parcels with Joom, as well as significantly speeding up the shipping process itself from registration to delivery time.

When tracking, Joom parcels can have one of three statuses:

• Package sent
• The parcel arrived at the office
• The parcel has been received by the addressee

Tracking parcels from China

Postal parcels from China may not have complete information about the location of the parcel, but you will have the most important information at your fingertips. The main stages of tracking will be available to you, and this is the most important thing. Parcels from China along their route pass through postal centers in Latvia and Hong Kong, which is why the letters LV and HK are assigned at the end of the track code, not CN.

What to do if you can’t track your parcel?

There may be several reasons why the track number may not be tracked. Most of these reasons are easily solvable, and sometimes do not require special solutions. The main reasons why a package is not tracked by track number:

1. Not enough time has passed since the parcel was sent and the number has not yet entered the database. Sometimes it happens that the track number is not tracked until 10 days from the day the parcel was sent. The main thing here is to be patient and wait until the parcel begins to be tracked in the system.
2. The tracking number is incorrect. In this case, you need to check the tracking number again with the seller or sender. Also check that the number is spelled correctly. You may have made a mistake when copying or typing a number on the keyboard.

In any case, you should not worry, although the reasons why the track code is not tracked are not limited to those listed, there is always a solution. As a rule, all parcels reach the addressee, and in extreme cases, you can always open a dispute in the online store and you will get your money back.

Many people, when ordering goods from online stores, are afraid that they will lose money and not receive the goods, especially such fears arise when collaborating with foreign sites. Panic often occurs when the tracking number of a parcel is not tracked. However, you should not immediately fall into despair; there can be many reasons for this.

So what to do if the track number is not tracked

First, consider the reasons why this could happen:

• seller's mistake. Sometimes it happens that sellers, due to their carelessness or for other reasons, send incorrect or incomplete track numbers. In this case, you can ask the seller to double-check the mail ID;
• small parcel volume. You don’t necessarily order large things, it also happens that the item turns out to be very small, and in this case the seller writes the wrong or someone else’s track number, but don’t be upset, this doesn’t mean at all that you’ve stumbled upon an ill-wisher and won’t get yours order. The answer is that sellers ship small packages differently. They often write down all the details in a message or in a note to the tracking number. Therefore, before you get upset, carefully re-read all the information that the seller provided you;
• incorrect tracking number. There are also cases when you may end up with an unscrupulous seller. If you cannot track your mail ID within 10 days, you should open a dispute and try to get your money back.

Why is the track number not tracked?

There may also be several options. The track number may not be tracked if the track is entered in the wrong format, all track numbers must contain both digital and alphabetic characters, if there are no letters in the code, it is likely that the parcel will either be partially tracked or will not be tracked at all. The reason may also be that you have encountered an unscrupulous seller.

If the track number on Aliexpress is not tracked, do not immediately sound the alarm; the main reasons for the inability to track the parcel may be the following:

• The track number on Aliexpress is not tracked due to the seller's desire to save money. Most often, the seller may send a parcel that cannot be tracked;
• fraud. A false tracking number was intentionally sent;
• very rarely, but still there are errors on the part of the tracking service;
• Slow system updates, the registered parcel has not yet appeared in the database.

You should also be prepared for the fact that if you ordered an item on Aliexpress that costs less than $10, the track code will not be tracked, so you just need to wait.

Which track numbers are not tracked?

Basically, numbers without alphabetic characters are not tracked; on Aliexpress, mainly just such tracking numbers, but there are resources with which you can track such mail identifiers.

Basically, when ordering from foreign sites, without being able to track the parcel, keep an eye on the deadlines, and if necessary, open a dispute; opening a dispute on time helps save money.

Finally, you have decided on the right item, selected the right size, consulted with the seller and ordered. The payment went through, the funds were debited, the goods were shipped, but is all this true? For such situations, a parcel tracking system using a track code was introduced. Those. Thanks to a unique set of numbers and letters, you can find out where your package is now and roughly guess how much longer to expect.

But what to do if this digital combination does not work, why is the track not being tracked? We will talk about all the main user mistakes and control methods in our article.

Usually, mistakes are made by beginners; their main problem is inexperience or inattention. First you need to figure out where to look for this number:

Very often, the support service receives requests with the subject “The product has been sent, but is not tracked.” In almost 60% of cases among newcomers, the track code was confused with the order number. The track number comes first, and below is the order itself.

Many conscientious sellers, as soon as they have sent the order, immediately write an SMS in which they indicate the name of the transport company and a link to tracking the goods.

No tracking information

The data was copied correctly, but for some reason the order from Aliexpress is still not tracked? Perhaps it's your impatience. Information on the track code appears only 10 days after the shipment of the parcel itself (not the order). It turns out there is no need to worry during this time.

The allotted time has passed, but the delivery window has not been updated? Perhaps your package was sent to one of the transport companies that does not have a similar tracking system:

1. China Air Post – track number from Aliexpress is sometimes not tracked in Russia. Those. We can control the route of the parcel in China, but in Russia we are “blind”.
2. SFExpress is one of the most common delivery services. The parcel is perfectly tracked, but there are times when it crosses the border with Russia and seems to “freeze”, and only then is announced at your post office, bypassing all secondary points.
3. Hong Hong Post, Swiss Post, Singapure Post are the least loaded services, so track codes always work
4. EMS is a paid delivery service. Usually the order reaches the buyer within two weeks (maximum), each stop of the parcel is recorded through the service.
5. TNT, DHL are similar paid services that deliver parcels in 10-20 days. Frequent problems at customs affect the tracking process.

Most often, sellers offer their clients 17track.net as an additional service for tracking shipped orders. A convenient service that only requires entering a code.

Difficulties with transportation

There are 4 main problems that buyers face when trying to track their parcel:

Issuance of a non-international track

The reason that the track has stopped being tracked may be that a different number is issued. Each transport company has certain standards for generating tracking codes. However, you may be given a regular number that does not have any letter designations.

In this situation, there is no need to worry, since your goods have been sent, they will simply not be tracked after crossing the border.

Example of an international track:

Track number is not tracked after export

There are many different local transport companies operating in China that transport parcels to the border, where they hand it over to employees of the local postal service (the customer’s country).

It turns out that you can track your package throughout the seller’s country until it reaches the territory of your state. As soon as the goods are transferred, the track is no longer tracked because it changes. The seller will not receive a new number, so there is no point in tormenting him with questions.

We are all human and we understand that coping with a huge flow of orders is not always easy. Very often, sellers confuse the numbers themselves, and only buyers can (almost always) notice the mistake.

As long as the Aliexpress package is not tracked, no one will know about the incorrect code. It will be a surprise for a Russian if his order crosses the ocean and ends up in the capital of Canada. It turns out that in this situation the track is tracked on Aliexpress, but the parcel has not arrived.

At this moment, you should sound the alarm and ask the seller to double-check everything, because if the parcel reaches its destination, a positive response will follow along the track, which means that the buyer’s protection time will be reduced by 10 days.

If you have taken into account all the points described above: the service always tracks the parcel, 10 days have passed since shipment, then you should resort to one of the available options. What to do if the track from Aliexpress is not tracked:

1. Write to the seller and clarify whether he really sent the order and whether the track code is correct.
2. Open a dispute, and choose problems with delivery of goods as the reason.

The most important thing to remember is that if the parcel arrives at your post office, you will be informed about it. An email notification will be sent to your name, by filling out which you will be able to receive the parcel.

We formalize the dispute correctly

In order to open a dispute, we will need to find on the orders page the required product for which the track does not work. The “ ” button will appear in the third column. Please note that it will not be active in the first 10 days after sending the goods. When you click the button, a dispute window appears. We proceed as follows:

1. The question of whether you received the goods must be answered in the negative.
2. Next, from the drop-down list of reasons, we select “Problems with product delivery.”
3. The next question is for clarification. If the track is not tracked on Aliexpress, you should select this item:

Thus, the answer to the question: “Why is the product not tracked on Aliexpress?” is hidden in the following:

• the transport company does not have such a function;
• 10 days have not passed since shipment;
• Incorrect track code given.

How to win a dispute if the track number is not tracked

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The website's online postal tracking service will help you track the status and location of your parcel delivered by Russian Post.

The national postal operator of the Russian Federation, Russian Post, receives, sends and delivers postal items on the territory of the Russian Federation and other states. The branches of this national postal operator handle the sending and receiving of both domestic and international parcels. If parcels and postal items are sent within Russia, then the parcel is assigned a unique 14-digit identifier number consisting of numbers, and when sent internationally, an identification number of 13 characters (numbers and letters of the Latin alphabet) is assigned.

Both numbers comply with the S10 standard of the Universal Postal Union and parcel tracking can be carried out by both the sender and the recipient of the mail.

Features of Russian Post parcel tracking numbers

Russian Post track numbers differ by type of parcel and differ in appearance.

1. Packages, registered letters and small parcels have a 14-digit number.
2. Parcels and packages are tracked using a 13-digit code (4 letters and 9 numbers).

Explanation:

1. • The first 2 letters of the code indicate the type of shipment
   • 9 digits - departure code
   • The last 2 letters are the country of departure of the parcel
2. EMS parcels - track number starts with the letter E

Parcel tracking by shipment type ZA..HK,ZA..LV (Aliexpress)

Thanks to the cooperation of the Russian Post, this type of parcels with Aliexpress has a simplified registration system, which allows for shipment even faster and cheaper. It is worth considering that this type of delivery can only be tracked within the sender’s country; when the parcel arrives in the territory, the shipment will no longer be tracked, but after the parcel arrives at the recipient’s delivery location, a similar status will appear. The approximate delivery time is 25-30 days from the date of departure.

Parcel tracking ZJ..HK (JOOM)

Parcels with a number containing the letters ZJ at the beginning are parcels from the Joom online store, which also cooperates with Russian Post. This type of delivery is low-cost and is used mainly for the delivery of cheap goods and at the same time has limited tracking functionality. The fact is that Joom parcels, when tracked, can have one of only three statuses:

• Package sent
• The parcel arrived at the office
• The parcel has been received by the addressee

That is, your parcel cannot be tracked at all stages of delivery, but important information that the goods have been sent or have already arrived at the post office will be known.

Problems tracking Russian Post parcels?

Sometimes problems arise with tracking Russian Post parcels. Most often this happens for the following reasons:

1. Not enough time has passed since the parcel was sent and the tracking number has not yet entered the database, since not enough time has passed since it was sent. It is worth remembering that the period can take up to 7-10 days.
2. The sender provided an incorrect tracking number. In this case, it is worth checking the number again with the sender and copying it correctly into the tracking line on our website.

How to track a Russian Post parcel?

Tracking the status and location of a parcel by the postal company Russian Post is extremely simple: to do this, you need to enter the unique track code of the parcel in the tracking line. After specifying the number, click on the “Track” button and find out the most up-to-date information about the status of your shipment by Russian Post.

If you need to save data on several shipments by Russian Post at once, then register in your personal account of the online parcel tracking service website, and track several shipments at once and receive accurate information for each parcel.

In order to determine which post office your parcel is located at, use our

After sending the goods to Aliexpress, the seller gives the buyer a tracking number by which the movement of the parcel can be tracked. And from this moment on, inexperienced buyers begin the most nervous period of waiting for their purchase. During which many regularly panic. One of the most common causes of concern is when the tracking status of a package is not updated for a long time. And with any minor delays in updating parcel tracking statuses, many panic. They are afraid of losing money, worried that the package will not arrive, and that they may need to do something urgently.

Let's take a closer look at why there are delays in updating tracking statuses, and what delay periods are considered normal. And what to do if the parcel status is not updated for a long time.

Why is my parcel tracking status not updated for a long time?

1. Information about the parcel has not yet entered the database of postal services and track number tracking systems.

If you have received a tracking number, this does not mean that your parcel has already arrived at the post office. On average, it is believed that before it begins to be read. Because first the seller will reserve a tracking number, then the parcel will be picked up by the courier, and it will be sent by courier service to the post office. Next, it takes time until the parcel data is entered into the tracking system. In this case, you don’t need to do anything, just wait two weeks until the parcel information starts to be read.

2. The parcel has started to be tracked, but has not been sent.

It happens that the first tracking status appears in the tracking systems and on the Aliexpress website, indicating that the post office has received information about the parcel. This means that the seller reserved a tracking number, but did not physically send the parcel. It even happens that at this stage everything stops.

3. Your track number is tracked only in China.

When ordering cheap goods, parcels may be sent to you by courier companies or whose Track numbers are, in fact, internal invoice numbers. And they are only tracked within China. After passing the border, your parcel will be assigned a new track number with which it will travel further. You, like tracking systems, will not be able to recognize it. And the latest tracking status will show that the parcel has been sent to the destination country. There will be no further updates to the tracking system. Therefore, all that remains is to patiently wait for the notification that the parcel has arrived at your post office.

4. The parcel is at the import stage.

Basically, the process of importing a parcel is the longest stage. On average it can last two weeks. But there are particularly slow sorting points with old equipment or high loads, where parcels are stuck for a month or even more.

You cannot influence the speed of crossing the border in any way. Since it is not known in which country it may be located. It may be marked as “Shipped”, but in fact it was placed in a container that is awaiting shipment, and then it may lie in a temporary storage warehouse, awaiting its turn for further processing. Therefore, you need to be patient and monitor the terms of buyer protection.

5. The parcel is stuck at customs.

There are situations when the latest status in tracking a parcel means that it has arrived at customs. And the movement does not go further. There may be several reasons for this. Firstly, the customs office may be overloaded and the employees physically do not have time to process incoming parcels quickly. Secondly, the parcel may get lost at customs. If more than 2-3 weeks have passed since the parcel arrived at customs, then you can call the desired department yourself and ask the employees to find out what’s wrong with it.

Please note that the speed of parcel delivery is a seasonal phenomenon. If you made an order during the holidays (especially during), during or after a sale, then due to workload or a large number of weekends, parcels will be sent slowly. Not only may the mail physically not work for some time, but also huge traffic jams will form.

We also cannot influence this fact in any way. You just need to take this into account and calmly wait for the parcel to wait its turn and move.

7. Delays in updating tracking databases of some postal services.

Some mails are famous for the fact that information in databases is updated with huge delays. And the parcel can go far ahead, and the data about it has not yet appeared in the database. Or the buyer has already received the parcel, but in tracking it has not even reached the point of export. For example, this is very typical for Estonian post. And the standard problem with China Post is that their server may be unavailable for a long period of time. Accordingly, status updates will not occur because of this.

8. Physical movements of the parcel.

At the very beginning of the parcel's journey, tracking statuses can be updated frequently. And it seems that your product moves from city to city, quickly passing through various stages. And then, at the next stage, it freezes for a week. And all because she is physically now sailing on a ship. And, sometimes, she needs to cover long distances by shipping. Naturally, this stage takes time and the next status will appear when it arrives at the next intermediate point.

9. The parcel was lost.

And the last, rather rare case, is when your package is lost in transit or stolen. Many buyers are afraid of this very reason, because they believe that the loss of a parcel means the loss of their money. And what do they need somehow. Actually this is not true.

What to do if the parcel status is not tracked for a long time?

N but in reality everything is simple! There are two options.

First- if there is no information about the tracking number, then in the first 10 days you just need to wait. And only then or.

Second - if information appears in the tracking statuses, then the parcel is considered to have been sent to you. And no matter what happens to it in the future, you will not be able to open a dispute until the delivery guarantee period has passed (blue alarm clock). Therefore, seeing that your track is being read, just watch that your package does not go to another recipient and wait patiently for it. Experienced buyers on Aliexpress advise extending the timer 5 days before the end of the buyer protection period if the parcel is delayed somewhere in your country. Or, a couple of days before the end of the protection period, open a dispute stating that a lot of time has passed, but the parcel is still on the way. This will allow you to get your money back for items not received. And it no longer matters where and for what reason the package got stuck.