Courier delivery DPD. Services for job seekers. What are the DPD Russia tracking numbers?

On December 11, 2018, I ordered cargo pickup from the station. Elizavetinskaya Krasnodar to Penza. I transported household items because... I'm moving to Penza. The operator promised that the cargo would be picked up on December 12, 2018 from 12.00 to 15.00. I bought a train ticket to Penza. for the evening. Ordered movers. On 12/12/2018 at 9.00 a young man called and clarified the volume of the cargo. After that there were no calls. I called the number they called in the morning, it turned out to be a courier but in a car. he said that the application was from another courier who has a truck, but he doesn’t know who exactly. And he can’t communicate with the dispatcher.
I started calling the general number. after the nth attempt and endless waiting time, the operator answered. He said that he had no idea how to contact the courier and did not know the number of our dispatcher. I explained once again that I had train tickets, to which I was advised to hand over the tickets and wait for the courier because... The car may even arrive on another day. I asked to speak to management or a person authorized to solve this problem, after which the call was strangely interrupted. The same story repeated itself the next time. After some time, the courier called, who in the morning clarified the volume of the cargo, and said that he had learned that the car would be with us at 18.00. Of course, the car didn’t arrive and no one called to warn us.
FINALLY, I PAID THE LOADERS AN HOURLY WAGE (RUB 1,500) AND I URGENTLY LEFT TO THE STATION. TAXI Elizavetinskaya-Krasnodar-1 with luggage 800 rub.
The courier called only when I was already on the train. He said he would pick it up the next day. I asked my friends to send the goods. A relative arrived from the other end of Krasnodar (SBS district) and waited all day, but the courier never arrived.
The application was canceled, after which a new one was created. The courier contacted us on December 14, 2014. My relative came to Elizavetinskaya again and waited until 18.00. At 18.00 the courier arrived and took the cargo. I transferred money to the movers again.
Now I'm waiting for the cargo in Penza.
Previously, using the services of your company, there were no problems. last time the courier arrived on time, packed the cargo in film and took it to the point of departure. This time the courier said that I had to pack the goods myself and the company did not even wrap the parcels in film. I'm very curious why I wasn't warned about this when placing my order....
QUESTION:
1. WHO WILL COMPENSATE unplanned expenses (taxi, loader services)
2. Who compensates for moral damage?
3. Who will apologize for the fact that I called all day and could not get information about the location of the courier? (I called a lot, and the operators’ ridiculous excuses were recorded on the phone.)
4. Will I wait for some kind of solution to the problem from the DPD or should I sue for compensation?
(I apologize for any mistakes).

How to track by number?

Delivery types

C.O.D

Delivery methods

Amount to be paid

Payment Methods

In this section you will find a modern and convenient service for fast and accurate tracking of parcels, cargo and postal items delivered by DPD. This company provides express delivery services for parcels, cargo and mail throughout Russia, Ukraine, as well as many other countries. The international DPD (Dynamic Parcel Distribution) network unites more than 800 terminals in 40 countries, more than 24,000 employees, and a fleet of more than 18,000 vehicles. This company provides individuals and legal entities with a wide range of courier and postal services, as well as cargo transportation services. This company is developing dynamically, earning great popularity for its high quality of transportation and short delivery times.

With this service, in just a couple of minutes you can track the exact location of a parcel, cargo or postal item delivered by DPD.

How to track by number?

Tracking the transportation and delivery of a parcel or cargo by DPD is quite simple: to do this, you need to enter a barcode identifier (track number) in the “# Tracking Number” box. Most often it contains 11 characters. You can find this identifier or track number of the postal item on the invoice or receipt; it is located under the barcode. After entering it, click on the “Track” button or the “Enter” key.

What are the tracking numbers?

When registering a shipment by DPD, all parcels, cargo and packages are assigned a unique number. Most often, it consists of 11 characters, which may include only numbers or a combination of letters and numbers.

The DPD company number track looks something like this:

Delivery types

DPD EXPRESS. This is express delivery of documents and parcels throughout Ukraine by a certain time of the working day.

DPD CLASSIC Parcel. This is a simple and profitable way of classic parcel delivery.

DPD CLASSIC. This is a reliable and simple solution for delivering parcels and documents within a guaranteed time frame to any locality in Ukraine.

DPD MAX. This is a special solution for delivery across the territory of Ukraine of cargo formed on pallets or pallets.

Why can't I track my parcel?

How to track by number if your tracking request is unsuccessful? The DPD company works smoothly and reliably, so situations where it is impossible to track a parcel are quite rare and are most often caused by two reasons:

• The track number was entered incorrectly in the “# Tracking Number” box. Carefully check that it is inserted correctly.
• The parcel has not yet been registered in the DPD database. According to the rules of this company, the parcel must be registered in the database within 24 hours after it arrives at the department's warehouse. Try again to track the parcel using the tracking number the next day.

C.O.D

When sending a parcel or cargo, you can order cash on delivery. This means that the recipient, in order to pick up the parcel, will have to pay its cost. The cost of the parcel indicated by the sender when sending it, after payment by the recipient, will be returned to the sender.

Delivery methods

The DPD company provides its clients with services for the transportation and delivery of parcels, postal items and cargo to the warehouse of the company's branch or for targeted delivery to the recipient's door.

Amount to be paid

Upon receipt of the parcel or cargo, the manager will tell you the amount to pay. It includes the amount of cash on delivery (if specified), as well as the cost of delivery of goods or parcels by DPD. The amount payable will be calculated in the national currency of the country of the recipient or sender.

Payment Methods

There are two payment options at DPD:

1. Cash. To be made in cash upon receipt of a parcel or cargo from the company's warehouse or upon its delivery by courier to the specified address.
2. Cashless payments. In some DPD branches, it is possible to make cashless payments using Visa or MasterCard payment cards.

How to receive a parcel or postal item?

In order to receive a parcel or postal item, you need to go to the DPD branch indicated in the destination and present a document proving your identity. This may be a civil passport, international passport, military ID, certificate of release or other identification document that temporarily replaces a passport. In some cases, it is possible to receive a package using a driver’s or pension license. If the recipient's address is indicated in the shipment, then the parcel, cargo or postal item will be delivered to his address to his door.

Today we have to find out what kind of feedback DPD receives from its clients and employees. They will help you understand how conscientious the organization is. After all, before you find a job in a particular company, you need to understand whether it is a good employer. And I don’t want to use the services of not the best organizations. It is the reviews of the population that help to understand what a particular corporation is. What can we say about DPD? How conscientious is this employer and service company? What are the pros and cons of this company?

Description

DPD - indicate that the organization provides logistics services to the population of Russia. She is in great demand. Most often it is positioned simply as a delivery service.

DPD is constantly recruiting new employees. But is it worth collaborating with the organization? What working conditions are offered by the company? What should you pay attention to first? In reality, understanding whether DPD is a good organization and employer is not as easy as it seems.

Spreading

Many people are interested in how large the company in question is. The scale of corporations often plays an important role. DPD receives positive reviews for its sizes.

The thing is that this organization has branches throughout the country. She has been working in Russia for a long time. This means there is every reason to believe that DPD are not scammers. A large and quite successful organization that offers job seekers! But what should everyone know? What features should you pay attention to?

For clients

DPD delivery receives different reviews. There are some good ones and some not so good ones. The first step is to understand how conscientious the organization is in relation to clients. This nuance interests a considerable number of people.

Reviews about DPD in Russia are varied. Some clients say that the company does not provide the best services. For example, the product is lost or damaged. Also, some consumers emphasize the slow delivery service and not the best treatment of customers.

At the same time, the DPD delivery service receives positive feedback from some clients. Attentive attitude, fast and safe delivery of goods, and affordable prices are noted. Some people fundamentally use only the services of the logistics company DPD.

So what to believe? In fact, this organization has both pros and cons. Basically, DPD works quickly and accurately, but no one is immune from cargo damage. There are negative experiences with the organization; they cannot be excluded. But most customers are still satisfied with the delivery service.

What does the employer promise?

DPD earns a variety of reviews. Positive opinions are expressed for what the employer promises to all his subordinates. More precisely, employees can count on:

• official employment in accordance with established legislation;
• high wages;
• lack of monotonous work;
• flexible schedule;
• social package;
• friendly and pleasant team;
• prospects for career growth and professional development;
• experience working in a large company;
• selection of vacancies;
• free education;
• combination with study or main job.

All this is standard promises from almost all bosses. Does DPD delivery service really provide all this to its subordinates? Or are some promises lies?

Officiality of labor

DPD receives positive feedback from employees because the employer really officially employs all of its subordinates. Even when combined, everything happens within the framework of established Russian legislation. Unofficial work is not welcome here.

Although at first you will have to work at DPD without an employment contract. It is noted that the training period does not in any way connect the applicant with the employer. Although in fact the person will perform duties along with officially employed personnel. This is a normal phenomenon and should not be alarming. Upon completion of the training, DPD will enter into an agreement with the employee according to the rules established in the country.

Schedule

Reviews from DPD about the employer are mixed regarding the work schedule. The thing is that many people emphasize the need for constant overtime work. In some positions, this phenomenon is considered normal. Not always, but very often you have to stay for part-time work beyond the pre-agreed time. Moreover, the work will not be rewarded in any way.

But DPD also earns positive reviews for its work schedule. For example, drivers talk about full compliance with the rules specified in the employment contract. They are not forced to work overtime, and if an employee stays for part-time work, it must be paid.

There is no evidence of either positive or negative reviews about DPD. Therefore, applicants must decide for themselves what to believe. In fact, some jobs require you to stay overtime. And some positions, due to their specific nature, do not allow working beyond the agreed time. Therefore, some employees complain about violations, and some deny such information. DPD tries not to violate pre-agreed working conditions.

Vacancies

What other reviews does DPD receive? Work in this organization receives a lot of attention from applicants and employees. Many people emphasize that the company has a really large selection of vacancies. But leadership positions are not usually found among them.

This means that you will have to work exclusively as an ordinary employee. You won’t be able to apply for a prestigious vacancy right away. Only if you develop in DPD and demonstrate your advantages to your superiors.

The choice of ordinary vacancies is not so small. There is something for everyone at DPD. Most often required:

• workers in the office;
• couriers;
• drivers;
• movers;
• warehouse employees.

These are the most common vacancies. Management positions such as director or deputy director do appear, but they are rare. And they are quickly occupied by workers.

Education

Training at DPD receives mixed reviews from employees. Some workers emphasize that internships are used by organization leaders as free hired labor. After all, there is no official registration for work during training. Workers must, as already mentioned, perform the duties of employed people, but at the same time they are not protected in any way by documents.

However, most of the time the training is well received. DPD will really introduce you to the work and the work team, and explain all the features of cooperation. Each applicant will be able to understand how suitable the job is for them. And if necessary, he will continue further cooperation, but with official registration for work. It's not easy at first. This is a normal phenomenon; you need to get used to any workplace. Training helps you cope with the task.

It is also worth noting that the internship is fully paid for by the employer. More precisely, it is free for the applicant. If the employee does not want to formally register, there is no need to pay for studies. Some people leave not the best reviews about DPD because the internship is not paid to the potential employee in any way. Such grievances are rare.

Transport

The DPD delivery service earns mixed reviews because drivers can work with their own vehicles. Company cars are initially offered by the organization. And with full maintenance and service. But if you want, the employee has the right to use his own car.

The only caveat is that you will have to cover the costs of gasoline and repairs and maintenance yourself. Nevertheless, many admire the possibility of choosing a vehicle. A small plus, which is mainly emphasized by delivery drivers.

Team

The work team at DPD is a delight. Employees of the organization often emphasize that colleagues here are mostly friendly people who are pleasant and easy to work with. There are few conflicts with them; newcomers are helped to get used to the new workplace. This is exactly what many employers and job seekers lack.

Some unfriendly individuals also work in DPD, no one is immune from this. But, if you believe numerous opinions, there are only a few of them. Basically you have to work with young people who are pleasant to talk to.

DPD is a place where every employee can make new acquaintances and make friends with people. There is no competition in the team, no envy or meanness on the part of colleagues. Everyone supports each other and helps each other out when necessary.

Career

But the company lacks career growth as such. DPD (transport company) receives negative reviews for Initially, everyone is offered career growth and professional development. In fact, not all vacancies allow you to climb the career ladder. Some employees complain about the complete lack of prospects for promotion.

But some of the reviews say that it is possible to achieve success and move up. To do this you will have to try hard. If you make an effort and show yourself unobtrusively, DPD will definitely notice this. Unfortunately, career growth is often referred to as a ghostly prospect. It is not completely excluded, but there are no employees who would talk about rapid career development in the transport company being studied.

Earnings

The DPD service earns different reviews from its subordinates. Ambiguous opinions are expressed regarding earnings in the organization. What do the employees say?

Someone talks about the lack of normal profits, pointing to loud promises and low salaries in reality. It is impossible to make money with DPD. And given the work pressure, the money paid to employees is very small. Constant fines and deductions.

And some claim that it is possible to earn normal money in DPD. It is enough to take a responsible approach to your responsibilities. The organization has exclusively “white” earnings. Yes, there is a penalty system here too. But if you follow the established rules, you will not only avoid unnecessary punishments, but also increase your salary. The salary is low, but you can earn good money from the interest on services provided.

Chiefs and managers

Leadership at DPD is another area where workers cannot agree. A lot of negative things are said about management. Quite often, management is accused of dishonest, unfair and arrogant treatment of subordinates. Allegedly, employees are considered to be powerless slaves who can be constantly overloaded with work, fined, and their legal rights violated in every possible way.

These are all common employee complaints. They are found in almost every employer. It is because of this that DPD can often be found on blacklists of employers in certain cities.

But they also speak well of the leadership, although not too often. It is noted that the management at DPD is disciplined and tough. Employees are simply required to follow rules and discipline. If you treat your work conscientiously and also respect your superiors, you can find a common language with managers. They will make concessions to honest and not lazy employees. However, like any other employer.

About ethics

DPD earns positive employee reviews for its corporate ethics. Some subordinates emphasize that, in addition to the friendly team, the organization constantly holds seminars and other events to unite employees.

Holidays and team meetings at DPD are an important part of the work process. The company's managers devote a lot of time to ensuring that their subordinates get closer to each other, communicate, and find a common language.

DPD is a company that has truly good corporate ethics. This does not mean that you can always enjoy the holidays, but the company allocates time for communication between subordinates. A real find for sociable job seekers!

Conclusion

What conclusions can be drawn from all of the above? DPD receives mixed reviews from clients and employees. Among them there are good, bad, and neutral opinions. In general, this is an ordinary transport company with its pros and cons. Clients often talk about them. DPD works throughout Russia, relatively quickly and efficiently. There are customer complaints about the organization, but not too often.

As an employer, a transport company is also not ideal. She has some points that make most job seekers think twice before applying for a job. DPD is a good place for stress-resistant people who are ready to work conscientiously and not be lazy, for whom communication is important, but for careerists, it is advisable to avoid employment at DPD so as not to complain about the lack of career advancement.

One thing is certain - DPD is a real company that provides transport services to the population. These are not scammers. Therefore, you can use the services of this organization, and also calmly find a job here. The risk of being deceived or dissatisfied with the cooperation is minimal.

To receive detailed information about the condition of your cargo, enter the receipt number (11 digits) in the form above.
Example input: 09250355OVB.

1. Service DPD Russia track the parcel makes it possible to find out all the details of transportation, find out the current status of the cargo, number of pieces, delivery option, date of acceptance of the shipment, date of receipt, physical weight, volume, recipient, etc.

2. The service provides Express delivery and Classic delivery. Cargo insurance is carried out in the amount of its declared value and in accordance with the requirements of DPD in Russia. For valuable cargo, insurance is a mandatory condition of shipment. Valuable cargo includes, in particular, mobile phones and laptops. The insurance rate is 0.2% of the declared value of the cargo.

3. This is an expedited type of service: packages and parcels are processed as a priority. The company guarantees delivery by 12:00 or 15:00 to 26 cities of the country. If the agreed terms were violated, the company declares a refund of the premium that was paid for the express mode.

Available in formats.
Doors are doors.
DPD terminal – recipient doors.

For this mode, there are restrictions on the weight of one piece - 31.5 kg. And dimensions: the sum of the sides of the place should not exceed 2 m, while no side should be more than 1 m. The client can insure the cargo, receive delivery confirmation by phone or email. The sender can receive with the carrier documents for the goods signed by the recipient.

4. This mode adds another format: the goods are picked up directly from the sender and delivered to the terminal in the destination city. The service claims that it will pick up or deliver cargo weighing up to 31.5 kg to any floor (with the elevator working). Weight restrictions in DPD CLASSIC: 1000 kg, dimensions – 120 x 100 cm. Height – 180 cm. The load must be installed on a pallet and secured.

DPD CLASSIC Parsel mode applies to small parcels. Delivery is possible on weekdays until 20:00, as well as on Saturdays. Additional services are similar to the express mode. In addition, you can order delivery of goods to the shopping center, loading and unloading. Insurance for an amount above 2000 rubles. will cost 0.3%.

5. The country is divided into zones. The cost consists of the base tariff, VAT, fuel surcharge and shipment assessment. Delivery of 30 kg in the largest – 2nd zone – costs about 400 rubles.

Express mode will be more expensive by 30% for delivery up to 12 hours, by 20% - up to 15 hours. In DPD CLASSIC Parsel mode, one tariff applies, regardless of the zone. The tariff matrix is ​​available on the service website.

6. Between cities where DPD terminals are located, the delivery time does not exceed 5 days (if the item was handed over for dispatch no later than 12 noon). To other settlements that are listed on the service website, delivery can take 10 days. The shipment received at the terminal is stored for free for three days. After this period, a penalty of 20 rubles is charged for each day. If the cargo is not claimed within a calendar month, it is considered lost. It is possible to conclude an agreement on the responsible storage of cargo in a DPD warehouse for a period of no more than 1 month.

The service also offers delivery of goods to retail outlets according to a schedule agreed upon by both parties, in bulk or individually. Service department employees will hand over and accept the goods and provide the necessary documents.

7. Interactive calculator. After entering the settlements (the list is located in the drop-down menu), the date of the expected shipment and its mode, dimensions, weight of the shipment, the service reports the exact cost of the service and the time period for its execution.
The fact of dispatch is documented in the form of a consignment note. Its unique number, consisting of a number series and 3 Latin letters at the end, allows you to monitor the stages of cargo movement online.
The service makes it possible to generate and print invoices for shipped goods, which saves time when transferring the shipment. Delay in processing and loading of a shipment for more than 1 hour leads to payment for the next hour in the amount of 150 UAH.
My DPD – the client’s personal account – provides access to the history of relations with the service: detailed statistics, invoices, invoices, templates and address book.
Confirmation of delivery by SMS message or email on the day of delivery.

8. Toll-free telephone numbers of the help desk will help you choose the most profitable option for sending a parcel or cargo.
The order can be placed by phone, fax, directly by courier or online.
The company is ready to accept payment for the service not only from the counterparty, but also from a third party.
DPD Russia declares its readiness to work with clients on individual terms.

9. Sending goods by legal entities involves receiving the shipment by an authorized person at the terminal or at the door. The basis may be a seal or a power of attorney. The person named in the power of attorney must identify himself with the document recorded in it.

The individual shall present any valid document proving his identity. More complex situations are discussed over the phone with service department employees.

10. The conditions are set out in the Appendix to the service agreement. Contains a list of prohibited items and packaging requirements. DPD Russia may require you to open the packaged cargo. In case of refusal, the cargo will not be accepted for transportation.

If the first attempt to deliver the shipment to the recipient's door is unsuccessful, the carrier will re-delivery free of charge.

You can receive your parcel at any delivery point or post office of the DPD delivery service in your city. To choose the most convenient option for you, go to the service website. By entering the name of your locality, you will receive a list of all delivery points, their addresses and telephone numbers, as well as operating hours and rules for receiving parcels at each individual point. You will also be offered a map to help you find the best route to your pickup point.

Important information for the recipient of parcels at the DPD collection point

• To receive the parcel you need an identification document (passport, driver's license, military ID).
• The parcel is delivered only to the person indicated in the documents.
• Inspection of the attachment (opening the parcel) and fitting are NOT PROVIDED.

Extending the shelf life of parcels

The standard storage period for parcels at DPD is 4 business days from the expected delivery date. When your order arrives at the location, you will receive a notification in the form of an SMS message or a phone call.

If for some reason you cannot pick up your parcel on time, its storage period can be extended free of charge.You can extend your parcel on the delivery service website or by calling the hotline 8-800-555-45-85

If the period has not been extended, a fine will be charged for subsequent storage - 3-5 rubles per kilogram of weight.

Refusal and return

• Upon receipt of the parcel, before paying, inspect the packaging for damage, having first signed the delivery note at the opening point.
• If a discrepancy is detected, you have the right to refuse the parcel. Please note that opening the parcel and trying it on is not provided.