The seller returned the money and the parcel arrived via AliExpress. We returned the money to Aliexpress, but the goods arrived: what should I do? How to return money back to the seller on Aliexpress? What if I don't return the money to the seller?

11.01.2024

Online shopping today is gaining more and more popularity every day, as buyers are attracted by the affordable cost of goods.

Businessmen benefit from trade, saving on employees and rent of premises. All this affects the reduced price of products.

Many customers are interested in how to return money from Aliexpress, since sometimes buyers are not satisfied with the quality of the product or the package is lost in transit.

It's no secret that China is the largest supplier of low-cost goods. In the commodity circulation system, the Aliexpress commodity platform acts as an intermediary between sellers and buyers from different countries.

Of course, any purchasing process does not exclude the acquisition of defective products.

An important component for the client is saving time on searching and having ratings and reviews. This online resource is also popular among buyers, as it guarantees the possibility of returning money paid for the product.

All buyers are interested in whether they will return money to Aliexpress if they cancel the order.

The trading platform is built in such a way that the rights of the buyer come first. After logging in to the website and paying for the selected product, the buyer can easily track the route of his parcel.

The quality of the item and its receipt must be confirmed by the customer, after which the seller receives money from the Aliexpress trading platform into the seller’s account.

Many buyers are interested in the question of how to return money to Aliexpress if the goods have not arrived? The site system is designed in such a way as to protect buyers from unscrupulous sellers.

Each item is assigned a period during which the buyer can demand a refund or make a claim. All details should be studied in advance before placing an order.

If 10 votes give a rating of 100%, you should be wary and look for the same product from another seller. Such a number of reviews indicates the fragility of the entrepreneur’s business; most likely, your deal will be disrupted.

If the goods have not arrived from Aliexpress, and the order protection is approaching the end, then you should:

make a request to extend the protection period (the seller experiences force majeure situations with the cargo being delayed at customs);
demand a refund.

To get a refund on this online resource, you must open a dispute. It can only be started before the protection period has expired.

On the website in the section: “Open a dispute” you need to answer several questions:

whether the ordered goods have been received or not;
select one of the answers (the package is on the way and the waiting period is about to expire);
requirement to return the entire amount paid for the goods.

The applicant has the opportunity to express dissatisfaction with this situation in the comments. At this stage, the dispute is still being resolved between the buyer and seller.

Often the problem is resolved peacefully, sellers easily return the money, not wanting negative feedback and a downgrade.

While the dispute between the seller and the buyer is being resolved, Aliexpress does not interfere. If the seller does not want to make concessions, then the system will sort out the situation.

Aliexpress provides for dispute escalation, when, after negotiations with the seller, the consumer is offered several options for resolving the conflict.

For example it could be:

partial compensation offered;
option to resend the item;
wait for him for a while;
other options that do not suit the buyer.

This stage of negotiations has the status: “the seller is awaiting a response from the buyer.”

The buyer has the right to several response options:

refusal of the dispute;
supply change;
acceptance of the offer is possible;
escalation of the dispute.

Click the “change” button, again you need to answer the questions and indicate your desire - to return the money. The order status changes and the “dispute escalation” button is pressed.

In a new window, the customer describes his requirement, confirming it with the “Escalate” option, automatically changing the status to “escalation dispute.”

What follows is the process of waiting for a decision from Aliexpress. The administration makes a decision within 7 days. If the issue is resolved in favor of the buyer, the trading platform will return the money in the same way as the payment was made.

After how many days is a refund possible? Refunds according to the site rules are possible:

within one day;
within 15 days if payment was made via credit or debit card;
up to 10 days – with other payment systems.

If the problem was resolved in favor of the seller, then the customer can only hope that the goods will still arrive after some time.

Many users of the online store are interested in the question of canceling an order on Aliexpress before shipment, and when will the money be returned?

Canceling the order and refunding the funds is a feasible procedure, although it takes place virtually.

This method is used in rare cases, since placing an order requires many steps, it is unlikely that you can waste so much time on an erroneous payment. But situations are different, and you should know the option to cancel an action.

Canceling an order and opening a dispute have different solutions. Let's assume that the payment went through and Aliexpress reported the receipt of funds.

Near the order at the time of payment, a “processing time” window appears, which will indicate the period when you can cancel the order and return the money.

"My orders".
"Required order."
"View Detall" which will open a ticking timer.

If time allows you to change your decision, then you need to click on the “cancel” button and write the reason for refusal in the comments.

The text of the comment must be in English. If you do not speak a foreign language, use the Translator program. In this program, the translated text should be copied and then pasted into the comment box.

If the seller agrees to the cancellation, the site issues a refund and the application disappears from the personal account. The system can return funds to the buyer in the same way as they were credited.

Consumers of the site must remember that according to the rules they can refuse their desire, and the seller must agree to this. There are times when it is impossible to cancel an order.

The system can cancel the application and return the money automatically if the owner of the cargo did not manage to send the parcel on time. The seller faces a fine, so they are incentivized to ship the product in a timely manner.

Cancellation of an order is not always successful due to the shipment being sent. You need to be careful in this matter, since the seller may deceive you and refuse you, citing the shipment from the post office.

You must require a scan of the receipt or a track number that tracks the movement of the product.

If the seller cannot provide this evidence, then you can safely file a complaint with the administration.

In order to refuse a client a refund, some sellers may send you a track from someone else’s parcel. This trick is easily calculated along the route of post offices.

You should immediately open a dispute, the Aliexpress system is fighting such scammers. To avoid falling for a scammer, before paying for a purchase, you need to ask for reviews about the supplier and carefully study its rating.

If the order is closed and you have received the goods, then no refund is made, except in cases of “extended protection”.
If a payment request has not been submitted before the order is closed, a refund is not possible.
If the consumer received the item and noted the absence of defects in the field, then the money will not be returned to him.

Refund methods:

electronic transfer to Visa, Master Card;
to a WebMoney wallet;
to a QIWI e-wallet;
to the Western Union payment resource.

If a consumer decides to return money for a low-quality product, he needs to know that at the stage of escalation of the dispute, the buyer rarely wins the dispute.

The victim can receive compensation payment if the cargo is lost on the road, this can happen at the Chinese border.

If the seller returned the money, and after some time the lost cargo came to the customer, no one will demand the money back; the solution to this issue will remain on the conscience of the buyer.

Many people are interested in how to write a letter to Aliexpress regarding a refund? If the seller does not want to resolve your dispute peacefully or does not respond at all and is playing for time, then you should contact the support service as quickly as possible, otherwise the dispute will be closed not in your favor.

To contact the Administration you should use AliExpress Online Support. On the main page, find the “Disputes and Complaints” or “Help/Help Center” window, then “Support Service”.

Your messages must be in English. If you do not know the language, use the translator Translate.Yandex.ru. or Translate.Google.ru. Your demands must be conveyed clearly and with evidence.

Write simple sentences without introductory structures or phrases, so that after translation the Chinese understand what you wanted to tell them.

You can contact support via online chat. To connect to the desired department, you need to select the subject of the request and the category of the question.

Then type in the message line that you want to communicate with a real person, and not a robot will answer you, but an operator who will try to solve your problem.

Many customers on Aliexpress saw in their correspondence with the seller an offer to return funds to PayPal. Instead of returning the money through a dispute, you are asked to return the payment via PayPal via Aliexpress to your email address.

Aliexpress does not work with PayPal to provide refunds or accept payments.

The Chinese often use refunds from Aliexpress via Paypal as a way to stall for time so that the protection period expires or the time passes to publish a review.

Even if the seller sent you money for a canceled order on Paypal, he can issue it as a “Payment for goods”, use the protection action, open a dispute, prove that you did not send him the goods and ask the system for a refund.

It is necessary that the payment be issued as a “Transfer” and the seller cannot withdraw it.

If you have agreed on Aliexpress with the seller about payments via PayPal, then the Chinese commodity platform will not be able to protect your interests in any way.

A problematic order on Aliexpress can only be discussed in a Dispute. If you have a chance to get your money back through a dispute, then use this method better.

As you can see, the Aliexpress system has developed effective methods on how to cancel an order on Aliexpress after payment and return the money.

Return conditions can always be negotiated with the supplier. He must return the money within 10 days.

Video: How to open a dispute on Aliexpress correctly so that you can win it and get your money back

It doesn't even matter why this happened. You need to figure out what to do. The first thought that arises when you receive a package after returning the money is to keep it for yourself. Of course, this is a great option. Basically, you just get a free product. Most buyers do exactly the same thing. Just remember that you sign and confirm receipt of the order by mail. If you wish, all this is easy to check, which is what Aliexpress does if you have already lost several parcels and you have been in dispute over all of them.
In addition, the seller himself can check such data some time after the dispute. After all, he also has access to the tracking track, he simply checks whether the data on it has been updated and if he sees that you have already received the parcel, he can contact Aliexpress support. In this case, your account will be blocked, and if you have been on Aliexpress for a long time, this will be really unpleasant.
So if you decide to join the dark side, first receive the package and check the tracking code. If, judging by it, the package is already in the mail, then your scam is easy to uncover. If the track remains in the same place where the last tracking left off, you are likely to be lucky. However, it is still not worth appropriating such a package several times, even if nothing can be given to you.

What is the right thing to do if you received the goods after returning the money to Aliexpress? The best thing to do in such a situation is to immediately write to the seller and explain the whole situation. Now the decision is up to him. If you received a very inexpensive product, you will simply be offered to keep it. Thus, some Aliexpress stores encourage honest buyers.
If this is a product from a medium or high price category, you should not hope for such an outcome. The seller will most likely still want to get his money for the goods. You can do it in two ways. If you need this item and would be happy to keep it, simply place your order again. The seller will immediately confirm its dispatch, and you will receive it. It turns out that the seller will receive the money almost immediately, and you will receive your goods in a fair deal.
Just remember to check beforehand whether the product is defective or defective. Even if this is so, then it is best for you to still pay for it, although you will have to do it in a completely different way. You write to the seller that you have received the goods, but if he wants money for it, you intend to ask for compensation in the form of part of the amount paid. Here again, the decision remains with the seller. If he does not agree with your position, he also insists on arguing. You place an order again, the seller supposedly sends it. You can then immediately open a dispute and state your claims. Since you have already had a short dialogue with the seller, in which you realized that you will not move to a common solution, you can immediately escalate the dispute and wait for the administration’s decision.

The second option is simpler and faster. The seller does not want to have another dispute, especially with the same buyer. It simply invites you to pay only the amount you are willing to pay. You place an order, but do not pay for it; instead, write to the seller. He, in turn, changes the price of the goods to the one you agreed on. You will have to do it this way, because only there the seller can make individual discounts. As a result, everyone is satisfied and neither you nor the seller has any complaints.
The latest solution to the problem is possible if you no longer need this product. Then try not to unpack the parcel. You can understand what is in it from the description or track, but unpacking is not required in all cases.
You pick up the parcel and go to the seller, write to him that the order from Aliexpress arrived after the money was returned and offer to return it. The seller simply gives you the address and you send the package back. However, in this situation there is still one problem. You will have to pay for shipping. Therefore, it would be a good idea to receive some kind of compensation from the seller.

The simplest option is a discount or coupon for shipping costs. To ensure that no one is ever deceived, it is best to receive it after you send the goods and give the seller a track to track it. Although there is no need to worry, the vast majority of sellers are grateful to such honest buyers and try to somehow encourage them. You'll likely receive your coupon or discount before you even ship the item. There are times when the seller responds by sending the buyer something nice, but inexpensive, for example, accessories for goods that you previously purchased.
If the situation was resolved without problems, do not forget to add to your review, especially if it was negative. In addition, state the entire situation. You won’t be able to change the rating, but at least this will show other buyers that the seller ultimately turned out to be honest.

Online shopping is never without surprises. The product may be of the wrong quality or defective, or may not arrive at all. And the buyer has to fight to get his money back. How to return money from AliExpress and spend a minimum of time and effort on it? A timely open dispute and the right tactics will allow you to quickly resolve this issue.

Order statuses

Each order on AliExpress goes through several stages. Which of them it is on is indicated by the statuses indicated in the transaction details. After registration, the contract receives the status “In Processing”. This means that the payment is being verified and prepared for shipment.

After sending the parcel, the “Order sent” designation appears and the following statuses change depending on the buyer’s actions. The result of the transaction is considered to be “Completed”. It means that the order is closed and the buyer has confirmed receipt of the parcel, or the closure occurred automatically after the “Order Protection” period has expired. If the purchase is canceled before shipment, this status also appears.

If the goods have not arrived and the order has the “Completed” status, it means that the buyer did not have time to open a dispute. In this case, returning money spent from AliExpress will become more difficult. You will have to contact support and explain the situation, and then open a dispute with the seller and demand a refund.

Canceling an order before shipping

The buyer has the right to refuse purchased products after payment, but before they are shipped. occurs by opening a dispute. If the status says “Processing,” it means the order has not been shipped. This allows you to open a dispute and demand a refund. The reasons can be given:

The seller has changed the price.
I liked another similar product.
The product simply turned out to be unnecessary.
A lot of time has passed and the parcel has still not been sent.

Sometimes sellers take a very long time to process the contract. The maximum processing time is specified in the transaction details. This may also cause the order to be canceled on AliExpress. If a store representative begins to refuse to return money, you can complain to the employees of the trading platform and put forward as the main argument the fact that processing and shipping the goods takes too much time in this store.

If the seller cheated and, while there was a dispute, quickly sent the order, you need to contact representatives of the trading platform for support and write complaints about the store.

After sending, the dispute is opened only after 10 days. It is worth waiting for this time and starting a dispute with the seller by involving the AliExpress team. It is possible to prove that the order was canceled before shipment. To do this, you need to go into the details of the transaction, copy the message history and forward it to the employees considering the controversial issue.

Refund for goods that did not arrive

If the ordered item does not arrive within the time specified by the seller for its delivery, the buyer on AliExpress has the right to cancel his order and demand a refund. The maximum is indicated in the transaction details.

When the time allotted before closing an order comes to an end, you should worry and contact the seller. You can immediately open a dispute, indicating in the reasons that the protection time is coming to an end, but the goods are still not available.

Sometimes the seller claims that the item is on its way and is simply delayed. In this case, the customer can simply extend the protection time and wait until the parcel reaches the addressee. To do this, you need to open the details.

A page with transaction details will open. There is a function for extending “Buyer Protection” for a specific order.

After clicking, a window will appear in which you must enter the desired renewal period.

The application is sent to the seller for consideration. After confirmation, the possible delivery period automatically increases. If the store representative does not accept the application and refuses to extend the protection period to the buyer, he must immediately open a dispute and seek to cancel the order on AliExpress. After the dispute is closed, the store returns all money for the paid goods.

A situation may also occur when the buyer, without waiting for the parcel, opens a dispute and applies for a refund from AliExpress. But after the money is returned, the ordered goods arrive. This is an uncomfortable situation for the buyer. If you want to be honest with the trading platform and the seller, the question arises, how to return the money for the goods?

In such circumstances, the only option is to contact the sales representative from whom the item was purchased and explain what happened. The seller, if he wants, will provide information on where to send the money. If he does not answer, you can contact AliExpress support and find out how to return the money to the seller for the delivered item.

Opening a dispute

In order to return money to AliExpress, you need to open a dispute in time and, if necessary, escalate it. Before canceling an order on AliExpress, it is advisable to contact the seller, discuss the current situation, and listen to his suggestions. Often store representatives go above and beyond to accommodate their customers. If an agreement cannot be reached, a dispute opens.

In the “My Orders” section, next to the transaction card, there is a button to start a dispute.

After clicking, a page with order details opens. Here you need to click on the “Open dispute” button again.

An application form will appear in which you must select a return option. If the product has not arrived or it does not match the quality and description, you should select “Return only”. In this case, the item does not need to be returned to the seller, but he will not pay the entire amount and will return only part of the money. When the order does not arrive, a full refund is made.

If the product is delivered, but it is defective or the buyer does not like it for other reasons, you must select “Return of goods and money.” The buyer sends the goods to AliExpress, the money spent is returned to his account. This type of return can only be selected if the parcel has been received.

It is also important to indicate in the application the reason for the refusal and the desired resolution of the controversial issue. The amount of payment requested depends on the value of the product and who will pay for return shipping. If the customer wants the store to pay for it, the shipping amount must be immediately included in the total cost of compensation.

As evidence, you can attach photo and video files confirming the presence of a defect or non-compliance with the description.

After sending a return application, the seller is obliged to review it within 5 business days and provide its response. If he does not respond, the dispute is automatically referred to the trading platform staff. In the event that a sales representative does not agree with the client’s terms, the AliExpress team can also be involved in the dispute.

The decision is made within no more than 15 working days. If there are reasoned claims from the customer, the dispute is resolved in his favor. But, if the seller is able to prove that the goods arrived on time and fully correspond to the quality and description, the issue can be closed in his favor. In this case, the buyer will not be able to return the money spent on AliExpress.

The following video will tell you how to cancel an order on AliExpress and get your money back.

Return deadlines

If the dispute is closed and a decision is made on a full or partial refund, the store is obliged to transfer the requested amount to its customer. Return times may vary. It all depends on which account the money for the purchase was transferred from. Averages:

Electronic wallets (Web Money, Yandex, Qiwi) – from 2 to 5 days.
Bank cards – from 7 to 15 days.
Money transfers – from 3 to 15 days.
Alipay account within 24 hours.

The maximum period for any return is 15 working days. You can find out whether it was produced in your personal account, in the “My orders” - “Returns and disputes” section.

You need to open the dispute data.

A page will appear with all the details. The status should be “Dispute closed. Refund only." And under the seller’s actions it is indicated that he agrees with the buyer’s decision to return the money.

If these indicators are not in detail or they are, but the money has not been returned to the account, you need to contact the trading platform support service and find out the reasons.

You can get your money back from AliExpress if you know the rules for purchases and disputes on the trading platform and skillfully use the rights of the buyer.

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It’s no longer a secret that the main thing is, perhaps, delivery; there is nothing complicated in placing an order, but with delivery things don’t always go smoothly. Therefore, today we’ll talk about how to return money to the seller on AliExpress if the package still arrives after you. Most often, problems arise in cases where sellers, trying to save on delivery, send goods using the cheapest methods, and simply write as the postal service, thereby not guaranteeing the buyer delivery by some strictly specified postal service with tracking capabilities. There are also completely arrogant sellers who slip false track codes from the category. But, we will consider that you were lucky - you waited a long time, the protection time was coming to an end and you opened a dispute as usual, as a result of which the money was returned to you. But, 1-2 weeks pass from the moment of return before the parcel reaches you, what should you do in such a situation?

Recently, in an attempt to save more, sellers prefer to use cheaper types of delivery, as a rule, with the ability to track only in China, i.e. after export it will no longer be possible to track such a parcel, and it is with such parcels that problems most often arise . Today, many others are engaged in this type of delivery. The entire path of movement of a parcel sent in this way will look something like this:

In a word, if you were sent a parcel using one of these types of delivery, you returned the money for it and it will be impossible to prove otherwise. And no one will deal with this after the dispute, so the issue of returning money to the seller on Aliexpress will lie solely on your conscience.

Don’t forget that sellers are different; some react aggressively to disputes, after which they may completely block your ability to make purchases in their store. But, we will still consider you a responsible person, so we will tell you how to return the money to the seller on AliExpress if the parcel arrived after the dispute was closed. Don’t forget about the “boomerang law” when trying to deceive someone, even if you succeed now, you will have to lose twice as much later.

There are several ways to return money to the seller on AliExpress, but in each of them, first of all, you will have to, through personal messages, for this we go to the “” section, then:

We find the order that interests us
Click “Message to seller”

Visually it looks like this:

After which, the product card will open, under which there will be a feedback form, in which all our correspondence about returning money to the seller will take place. You can start a dialogue about returning funds to the seller on Aliexpress like this:

I received the item, for which the money was returned to me. I want to pay again. How can i do this?

Verbatim - I received an item for which I previously received a refund as a result of a dispute, I would like a refund. How can I do this?

Sellers may react differently to such nobility on your part; let’s consider only the main reactions of sellers to such a message.

Alternatively, the seller can send you a Qiwi, WebMoney or PayPal account number in a return message, but not everyone understands these payment systems and, as a rule, pays for orders with their own, so this method is not suitable for everyone.

Most often, the seller offers you to make a similar order in his store, with one main note for the order "Without Shipping", which means no sending. The method is the simplest and will suit any buyer on Aliexpress.

They may also offer to pay for an item worth $0.01, in which the shipping cost will be equal to the cost of your item for which you want to return the money to the seller. On the one hand, the method may seem strange, but in this case the seller will not have to pay an AliExpress commission for selling the product, since the cost of delivery is not subject to commission, but this is entirely at your discretion.

And the last, perhaps the most positive outcome of resolving the issue is that the seller replies that you can keep the goods for yourself. This is what people with a good reputation usually do.

Why return money to the seller on Aliexpress?

As we said at the beginning, in this matter everything depends only on your conscience. In addition, expensive goods, such as, in isolated cases, are sent by delivery, which is tracked only until the moment of export from China. Usually these are small items in the price range up to $10.

Expensive goods are sent to Aliexpress, parcels that are tracked until they are delivered to the recipient, and this delivery will most often be free for you. Paid alternatives may also include FedEx and other courier services.

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It’s not uncommon on Aliexpress when a product takes a long time to arrive. So long that the buyer manages to open a dispute, win it and even get money for it. And it happens that after that the goods still arrive like this.

A dishonest buyer can only rejoice at this circumstance. Of course, getting a product for free isn’t that bad. But in today's note from other buyers. Those who want to be honest and pay for the goods, but do not know how to do it.

So the situation:

you won the argument
received money under the dispute (this is important, wait until you receive the money)
After receiving the money for the dispute, the goods arrived to you
you received the goods, checked its functionality (this is important, take your time, make sure that everything works well, because you will no longer be able to open a dispute regarding this order)
the product is fine and you want to pay the seller

How to return money to the seller on Aliexpress

There is no standard way to return money to the seller on Aliexpress. In each such situation, you need to communicate with the seller and do what is most convenient for you and the seller. There are several options:

pay for any product from the seller’s assortment, but the seller does not ship it, and you confirm it without waiting for receipt
pay for a special product from the seller. Many sellers have special lots for payment for services. For example, look here.
The seller offers to pay you for the goods via PayPal. Less often to any other payment system.

How to write to the seller on Aliexpress

Open it. Click on Message to seller

And in the message window write arbitrary text, for example

"Dear friend, I"ve got the package. Sorry for disputing early. Now I"m ready to pay for package again."

Or any other suitable one. The seller will respond by offering you a payment method. If the proposed method suits you, pay and feel satisfied with your own honesty.

What if I don't return the money to the seller?

Let's look at a few common questions related to this topic:

Question: Are there any penalties on Aliexpress if I receive the goods after returning the money in a dispute?
Answer: No, no punishment awaits you other than remorse.
Question: Can Aliexpress itself track that I received the parcel and write off money from the card?
Answer: No. Debiting from a card is, in principle, impossible without the consent of the card owner. Moreover, Aliexpress does not track the status of closed orders.
Question: The seller wants payment to be made in a way that is inconvenient for me (for example, to PayPal, which I don’t have), what should I do?
Answer: If you are ready to pay the seller for the order, then this is your good will. The seller has no right to force anything on you. If it’s convenient for you to pay for your order instead of an unclear PayPal, then that’s your right. If the seller is not satisfied with this, your conscience is clear, move on.