How to find out if the package has arrived in the mail. How to find out that a package has arrived from Joom? What statuses can be

30.05.2021

Tracking the movement of goods ordered on AliExpress from China is very simple. Many customers of the site are attracted by low prices and free shipping, only orders from China take from 15 to 60 days. There are several options for how to find out that an order from AliExpress has arrived in the mail.

Where is the parcel?

As soon as the seller informed you that he sent the order to the destination, you can start tracking the movement of the goods. In most cases, the entire path is tracked, but sometimes only in Russia. To know for sure where your order is and the day it will arrive at your post office, you must follow these steps:

Download the application "Russian Post" or "Where is the parcel" on your smartphone.
Enter the track number indicated by the seller on the order page in the special field.
Click the "Track" button.
See the location of the parcel.

For a detailed overview of the functionality of the Russian Post and Where is the package applications, see the videos:

You can see where the goods are from AliExpress in the official mobile application and on the website. But all notifications are shown there in English, so it's best to use the apps mentioned above.

If you have made an order on the AliExpress website for the first time, you will probably have questions:

What is a track number?
What to do if the parcel is not tracked?
The order has arrived, where can I get it?
There is no parcel in the post office, where to look?

You can find answers to them below.

Each paid order, when sent to the buyer, the seller assigns its own unique number, consisting of letters and numbers. If he didn't, there could be one of two reasons:

forgot to include the track number;
did not complete the sale and purchase agreement.

In this case, you must contact the seller and request that the order be assigned a unique number. Without it, it will be impossible to track the package through the application or website.

Money is credited to the seller's account within 3 days. During this time, the application on your smartphone will write "Your payment is being verified." After the transfer of funds, the seller will send the parcel to the destination, the dispatch time is different for everyone, but does not exceed 10 days. If the order was small, then, most likely, it will go by ground transport, because it is unprofitable for the seller to pay for the flight, which is more expensive than the order itself. Basically, this situation occurs with orders less than $20.

It will be impossible to track the parcel even if inexpensive postal services carry it from China. The cheapest ones are "China Post Small Packet Plus" and "Posti Finland Economy". If the seller used the services of these carriers, in the first case, the order is tracked only to the Chinese border, and in the second case, the goods can be tracked within Russia only after 3 weeks. But before sending, you can talk with the seller and convince him to send your order by regular mail, because the assignment of a track number when sending by the two postal services listed above is not provided.

The main thing when waiting for the goods is not to worry. The track number also costs money, so if the order is small, the Chinese usually save by assigning an outdated number to the parcel or not doing it at all.

But even those goods that cannot be tracked arrive anywhere in the world within 2-3 weeks, and stay longer than 60 days.

The order has arrived, where can I get it?

When ordering on the AliExpress website, at the very end, you will need to enter the recipient's address. Everything is registered: index, country, region, locality, street, house, apartment. Only if the house is private, the apartment does not need to be indicated, otherwise confusion may arise at the point of issue of the order. The index, if you have doubts about its correctness, is also better to clarify, then the parcel will not get lost between post offices.

The order can be received directly at the post office, only small things that fit in an envelope are delivered to the house.

If the application is installed on your smartphone, then upon delivery of the goods to the point of issue, a notification will pop up that the package has arrived. You can safely take your ID and go to the post office. In the event that it is not possible to track the location of the parcel, the option would be to go to the post office yourself and ask the employees about the arrival of the order. Of course, in exceptional cases, system failures may occur when a program or website writes that the parcel has not yet crossed the border, but in fact it has already been taken from the post office and taken home.

Another notification option is mail notification. When Russian post offices are busy, this option does not always work. You can wait until the postman puts a small inconspicuous piece of paper in the box with a notification that the package has arrived and you can pick it up. But even in this case, you need to carefully review the delivered correspondence, because the notification may fall between the pages of newspapers. Abroad, postmen bring parcels to your home.

On some parcels, the recipient's phone number is written so that the postal employee, having received the order, calls the client and informs about the delivery. Some branches of the Russian post office practice the service of SMS notifications from online stores.

Parcels sent outside of Russia are stored at the post office for 2 months, Russian branches keep only a month. In the event that the customer has not picked up the parcel within a month, the post office sends it back.

After receiving the order in the application, it will be necessary to confirm that the package has reached the addressee and everything suits him, this will increase the rating of both the seller and the buyer. A seller with a high rating is included in the list of reliable sellers, the number of orders from this will increase. The buyer, by increasing his own rating, reduces the risk of being ignored by AliExpress sellers.

There is no parcel in the post office, where to look?

First you need to make sure that the application shows the notification "Parcel delivered". If less than 60 days have passed, then you can wait. Surely some carrier hastened and ahead of time marked his arrival. Another option is to ask the postal workers to look again.

Remember if you entered the postcode and address of the place of delivery correctly. If everything is correct and the waiting period is already long enough, you can write to the seller that the order has not been received. In this case, the money will be returned to you. But there are times when the money is returned before the goods find their buyer, it’s up to everyone to pay or not.

China has a separate arrangement for the delivery of goods to Russia: a guarantee for delivery from 60 to 90 days, which is 30 days more than the whole world. Therefore, the main way to find out where the order is from AliExpress or whether it came to the post office is to track it through the application by the track number.

Before placing an order, carefully read all the instructions regarding the operation of the AliExpress website. There are few scammers, but they do exist. Be carefull. Always ask the seller for a track number, even if in this case you have to wait for your order a couple of days longer than expected.

There are cases when the postal service "lost" the order, and the buyer, due to the inability to track the movement of goods, made a gift to foreign neighbors without knowing it.

To track your package, you need to follow a few simple steps.
1. Go to the main page
2. Enter the track code in the field with the heading "Track the postal item"
3. Click on the "Track package" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the last status.
6. Estimated delivery period, displayed in the track code information.

Try it, it's not hard ;)

If you do not understand the movements between postal companies, click on the link with the text "Group by companies", which is located under the tracking statuses.

If you have any difficulties with the statuses in English, click on the link with the text "Translate to Russian", which is located under the tracking statuses.

Carefully read the "Track code information" block, where you will find estimated delivery times and other useful information.

If, when tracking, a block is displayed in a red frame, with the heading "Pay Attention!", Carefully read everything that is written in it.

In these information blocks, you will find 90% of the answers to all your questions.

If in the block "Pay Attention!" it is written that the track code is not tracked in the country of destination, in this case, tracking parcels becomes impossible after the parcel is sent to the country of destination / after arriving at the Moscow Distribution Center / Item Arrived at Pulkovo / Arrived at Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.

To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery deadlines calculator"

If the seller promised that the parcel would arrive in two weeks, and the parcel travels for more than two weeks, this is normal, the sellers are interested in sales, and therefore they are misleading.

If less than 7 - 14 days have passed since the receipt of the track code, and the package is not tracked, or the seller claims that he sent the package, and the status of the package "the item pre-advised" / "Email notification received" does not change for several days, this is normal, You can read more by clicking on the link:.

If the status of the mail item does not change for 7 - 20 days, do not worry, this is normal for international mail.

If your previous orders arrived in 2-3 weeks, and the new package takes more than a month, this is normal, because. parcels go by different routes, in different ways, they can wait for dispatch by plane for 1 day, or maybe a week.

If the parcel left the sorting center, customs, intermediate point and there are no new statuses within 7 - 20 days, do not worry, the parcel is not a courier who carries a parcel from one city to your home. In order for a new status to appear, the parcel must arrive, unload, be scanned, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.

If you do not understand the meaning of such statuses as Acceptance / Export / Import / Arrived at the place of delivery, etc., you can see the transcript of the main statuses of international mail:

If the parcel is not delivered to your post office 5 days before the end of the protection period, you have the right to open a dispute.

If, based on the above, you did not understand anything, read this instruction again, and again, until complete enlightenment;)

How to know that the parcel from Aliexpress has arrived?

3.5 (70%) 2 votes

Many buyers are interested in how to know that a package from China has arrived at its destination and can be picked up. This question is especially relevant in situations where the parcel is not tracked. How do I know that I received a package? Let's take a look at everything and answer this question.

Track number

Most parcels from Aliexpress can be tracked using track numbers provided by sellers after shipment. With their help, you can monitor the movement of the parcel at any time. However, tracking using Chinese track numbers often stops when the package crosses the state border. Parcels can be tracked both on the corresponding popular services on the Internet, and on the websites of Chinese postal services, which are on the order page on AliExpress. you can also visit our website.

What to do if the track number does not work?

Untracked parcels usually reach the addressee without problems. Small delays are possible. Chinese sellers often provide incorrect tracking numbers when ordering cheap goods (under $20). Delivery in 1-2 months is considered the norm, but sometimes parcels take longer. So if the package did not arrive on time, then it is worth extending the buyer's protection and waiting.

Where does the package arrive?

Finding out where the parcel came is quite easy. Try to check your mailbox often, as this is where the notification of the arrival of the parcel will come. With this piece of paper and your passport, you will need to appear at the post office. Cheap small-sized parcels are sometimes thrown directly into the mailbox.

Recently, the arrival of many parcels from China has been notified via SMS messages. This applies to both Russian Post and UkrPoshta. In this case, you can most often pick up the parcel even without presenting your passport: you just need to tell the postal employee the number indicated in the message. SMS comes to the number indicated on the parcel and in the profile on Aliexpress. In rare cases, postal employees report the arrival of a parcel with a phone call.