Request for financial documents business lines. How to write a complaint to Business Lines? Requirements for cargo packaging

Reduce document flow costs

The company sends more than 200,000 documents annually. The average cost of sending one package of documents is approximately 20 rubles. Thus, the annual costs for paper document management reach 4,000,000 rubles.

Reduce the time it takes to prepare and deliver documents to counterparties

Before switching to EDI, the company used the services of the Russian Post or courier service to deliver documents to counterparties. Delivery times thus took from 1 to 7 days. An important task was also to reduce the time spent by 3 employees involved in preparing and sending documents.

Solution

When choosing an electronic document management operator, Business Lines LLC chose the solution of Kontur.Diadoc from SKB Kontur. The main factors in favor of this decision were:

Possibility of quick and easy integration with the corporate accounting system;

Free 24/7 qualified technical support;

Clear and accessible API interface with comprehensive instructions.

The company uses the 1C accounting system, configuration 8.2, modified to meet its requirements, so the most suitable implementation method was integration through a special API program interface (API). SKB Kontur specialists provided all the necessary documentation and provided consulting support throughout the entire integration project (which took place in a short time - 3 months).

Results

At the moment, the company’s specialists involved in document management have the opportunity to download documents from 1C in formats approved by the Federal Tax Service and send them electronically. By the end of 2014, it is planned to create a seamless integration of 1C and the Kontur.Diadoc system, which will allow employees to send electronic documents to clients directly from the accounting system.

In addition to fulfilling the tasks of reducing the cost of document management and accelerating the exchange of documents that the company set before the start of the project, additional benefits became noticeable, in particular, increasing customer loyalty by reducing the number of errors and reducing the time required for preparation and delivery of documents.

Comments

Oleg Kishko
Project Manager at Business Lines

Our company pays special attention to customer support at all stages of cargo transportation. We notify clients about cargo delivery via SMS, email, or phone. The ability to exchange legally significant documents with clients electronically has undoubtedly become an additional competitive advantage in the transport services market. I would like to note that the constructive approach and willingness to interact on the part of the specialists of the Kontur.Diadoc team, as well as a clear integration mechanism (Diadoc API) with comprehensive documentation allowed the work to be completed in the shortest possible time

Konstantin Kozlov
Head of industry areas of EDI

For a logistics company of such a scale as Business Lines LLC, operating in different regions of Russia, the exchange of documents with clients often becomes a process that requires huge financial costs and takes up a lot of employee time. The transition to electronic document management can significantly reduce costs and increase customer loyalty, who are able to quickly exchange documents with the company. During 2015, we plan to transfer most of the company's counterparties to EDI, completely eliminating the need for them to use paper primary documents

Delivery of documents- sending documents by road with their subsequent transfer to the recipient. Sending is carried out in a separate cargo space.

Return of documents- delivery by road of documents certified by the recipient to the sender or customer.

How does this work?

Calculation of transportation costs and placing an order

Document tracking

Receiving documents

When the documents arrive at the terminal, the recipient will receive a notification.
Cargo arriving at the terminal will be stored at the terminal for 2 working days free of charge. The cost of further storage is 300 rubles per 1 m³ per day; The minimum cost is 300 rubles for the entire storage period. To obtain documents yourself, check out the directions on the terminal addresses page. When ordering delivery, documents will be sent to the recipient's address. Loading and unloading operations when delivering documents to the address are carried out free of charge.

Additional services

• Delivery of documents from/to address

In addition to the inter-terminal transportation of documents, you can order the “Delivery from/to address” service. Please see detailed

Business lines have been operating since 2001 and specialize in cargo transportation in Russia and other countries. In addition to road transport, the company offers customers air transport. Transportation can be carried out from a warehouse in one Business Lines company in one city to a warehouse in another city. It is also possible to store cargo in a warehouse for a certain period of time. And delivery from the company’s warehouse to the customer’s address.

Today the company is used by more than two million people. More than four thousand tons of cargo are transported daily. In 2016, the company received an international certificate for the quality of service provision.

Personal account functionality

The Business Lines company is developing intensively and in order to be as close as possible to its clients, that is why there is a personal account on the company’s website. It allows you to do the following:

• place orders for transportation;
• make changes to the order;
• view the history of your orders made previously;
• get advice from a company specialist
• track the status of order changes;
• automatically pay transportation bills using a card;
• issue an electronic reconciliation report;
• calculate the cost of services;
• find out the approximate terms of cargo transportation;
• control the payment status;
• look for the nearest terminal, view its operating schedule;
• receive current news about the Business Lines company.

It is very convenient for the company’s clients to use their personal account.

Registration in the account

To register in your Business Lines personal account, you must go to the website. At the top right there will be the inscription personal account. By clicking on it, the user will proceed to registration. Both an individual and a legal entity can use a personal account. By clicking on registration, you need to enter your email address or your mobile phone. And also come up with a password and enter the code from the picture. Then click register. Everything is quite simple, registration will not take more than five minutes.

Authorization in your personal account

In order to enter your personal account, you need to click on the inscription personal account, enter your email and password and click the enter button. Even if the user has forgotten the password, it is not difficult to recover it. By clicking on the inscription, forgot your password, a link to reset your password will be sent to you by email or phone. It needs to be changed later.

Personal account mobile application

Since the Business Lines company is customer-oriented, a mobile application was developed that can be called an alternative to your personal account. It works for Android and IOS mobile devices. Using it you can perform all the same operations as in your personal account.

Business Lines is one of the largest transport companies operating in Russia. Over the 17 years that have passed since the opening of the first office, TC has acquired its own infrastructure, allowing it to quickly and efficiently transport cargo throughout the Russian Federation or abroad: Armenia, Belarus, Kazakhstan, Kyrgyzstan. To simplify the process of interaction between clients and company managers, a special service is available on the official website www.dellin.ru - the Business Lines personal account.

Registration in your personal account

To create a personal account on the Business Lines website, you need to:

1. Open main page.
2. Click on the “Personal Account” link located in the upper right part of the page.
3. In the form that appears, click on the “Registration” link located under the “Login” and “Password” fields.
4. Indicate your mobile number or email address in the appropriate fields and create a strong password.
5. Retype 4 characters from the picture, click the “Register” button.
6. Open an automatically sent email or SMS containing a confirmation code. Enter it into the registration form.

After this, the user will immediately be taken to his personal Business Lines account, where he will be asked to indicate his full name.

Delivery of accounting documents

But even after entering this data, access to the system will be limited. To get full access, an individual will need to upload a scan of their passport; a legal entity or individual entrepreneur will need to download an application for the provision of the service, fill it out and send it by mail, courier or bring it in person to the company terminal.

Login to your personal account Business Lines

The client can log into his account from any page of the site. To do this you need:

1. Click on the “Personal Account” link located at the top right.
2. In the form that appears, enter your email address or phone number and type your password.
3. Click the “Login” button.

If your password is lost, in the login form you must click on the “Forgot your password?” link, indicate the contact information you left during registration (e-mail, phone number), enter the captcha, and request a confirmation code. Check the messages, copy the sent code into the site form.

Possibilities

Having received full access to the Business Lines personal account, the company’s client can:

1. View all your orders by setting a filter (sort by degree of readiness, specific time period, place of departure or destination, sender or recipient).
2. Calculate the cost of the order.
3. Check the status of the current cargo delivery.
4. Order accounting documents (invoices, forwarding receipts, invoices, reconciliation statements, etc.) for any period.
5. View reports.
6. Apply for transportation online.
7. File claims.
8. Conduct correspondence with the manager.
9. Set up notifications about changes in order status.

On the website you can download the Business Lines application, which allows you to work with orders, make payments online, track delivery, set up Push notifications about changes in the status of a current order, search for the nearest shopping mall terminals, track discounts and promotions. For authorization, use the login and password from your account on the site.

How is the Business Lines website useful for an unregistered user?

Users who do not have their own account can:

• check the status of cargo delivery by application, order or invoice number;
• calculate the estimated cost of transportation;
• place an order online;
• find out the addresses of the nearest terminals;
• get acquainted with the promotions held by branches in the selected city;
• order a call back or write to chat to get advice.

Business Lines is a large Russian transport and logistics service that transports consolidated cargo throughout Russia, as well as to Kazakhstan, Kyrgyzstan, Armenia and Belarus. Provides services for storage and warehousing of cargo. The company began its existence in 2001. The main values ​​of the organization are the safety of shipment and tracking of cargo Business Lines.

Today “Business Lines” has divisions in 140 cities throughout Russia, 4,000 cars, 20,000 employees.

Thanks to sophisticated transport logistics schemes and staff qualifications, Business Lines confidently occupy a leading position in their field. The organization has created a huge network of units for the fast and safe transfer and tracking of Business Lines. Shipping within Russia is possible, as well as international transportation to Belarus and Kazakhstan.

Track cargo Business Lines

To track cargo sent by Business Lines and quickly find out the status of cargo delivery, enter the invoice number in the cargo search field above and click the Track Cargo button.

Business Lines tracking cargo by invoice number is possible both on the company’s official website and on more convenient universal postal trackers, like ours. Where, regardless of the type of shipment or cargo, all tracking information is presented in the same convenient form.

TC Business Lines track cargo

If you have a waybill number, then tracking your Business Lines cargo is not a problem. It is enough to enter the track number on this website or in our mobile application to find out the status of your cargo in a couple of seconds.

Cargo delivery status Business Lines

Thanks to the Business Lines company, tracking and shipment are possible by road, containers, and airlines. If desired, it is possible to order multimodal transportation. It allows you to combine several types of transportation. In addition, the company has an extensive vehicle fleet. So, for sending goods, you can get vehicles of various types, modifications and carrying capacity. Thanks to the Business Lines company, cargo tracking and delivery have been carried out for 14 years. Shipping directly from the sender's address is possible. Express transportation allows you to deliver the cargo in the shortest possible time. You can track Business Lines cargo on the company’s official website. Reliable insurance of all shipments will help you be confident in the safety of your cargo.

It is very important for the company to make the collaboration process as comfortable as possible for users. For example, you have the opportunity to use an order calculation form to determine the price and timing of shipment of goods.

Personal account Business Lines

After completing the registration procedure, you will be able to use your personal profile. This way you keep transport records, exchange messages and documents with your manager via chat.

To track your Business Lines cargo, use the ParcelsApp.com mail tracker. In our mobile applications you can receive push notifications about the location of cargo.

Business Lines cargo tracking by recipient's last name

Unfortunately, it is impossible to track the cargo by the last name of the recipient or sender, but you can track it using passport data for individuals or TIN for legal entities.

Business Lines cargo tracking by order number

The order number is the same as the delivery note number, so feel free to enter it in the tracking field above on this page to find out where your shipment is located.

Business Lines cargo tracking by recipient's phone number

If you do not know the invoice number, you can track the cargo by the series and passport number of the sender and recipient if you are an individual and by the TIN number for legal entities.

Unfortunately, it is not possible to track the recipient or sender by phone number.

For advanced cargo tracking, go to the Business Lines website https://www.dellin.ru/tracker/?advanced_search=1

The Business Lines company provides cargo transportation services in the Russian Federation and CIS countries. An important aspect in the work of a transport company is the availability of correctly completed documentation. The cargo carrier cares about its reputation and tries to create comfortable conditions for its customers. In this regard, on the company’s official website there is a section “Documents for downloading”, which includes the entire set of documentation that may be needed when sending cargo. Let's look at some options in more detail.

Types of powers of attorney for sending and receiving

A power of attorney is a document through which a person has the right to carry out certain transactions on behalf of a third party.

The Business Lines company offers several types of powers of attorney, which in turn are divided into two large groups:

General power of attorney, which includes:

• general power of attorney to receive cargo;
• general power of attorney for sending cargo;
• general power of attorney for receiving and sending cargo;

One-time power of attorney, consisting of:

• one-time power of attorney to receive cargo;
• one-time power of attorney for sending cargo;
• one-time power of attorney for receiving and sending cargo;

The difference between the two groups is that the first type of documentation gives more powers and rights to interact with the cargo than the second.

Types of forms and documents in Business Lines

On the official website dellin.ru, in the corresponding section, a large number of forms and documentation related to the transportation of goods are presented. To make it easier to navigate the presented diversity, all documents are divided into sections by topic:

• forms of transport expedition agreements;
• transportation agreement forms;
• forms of cargo storage agreements;
• price lists for services;
• information on air transportation and express transportation;
• legislation;
• application forms;
• forms for changing order data;
• sample documents;
• document forms; company details;
• lists of goods; representatives of the press;
• users of the website and mobile application.

Each section includes a package of documents relating to a specific topic. For example, the last section contains rules and guidelines for using the mobile application. Also, under all sections there is a link, clicking on which will open documents that do not support the pdf format. These can be photographs, drawings, documents in Word and Excel format. In order to use any of the forms presented, there is no need to register in the LC. All you have to do is go to the website, go to the desired section and find the appropriate document. After clicking on the link, the download will occur automatically.

How to request accounting documents?

There are several types of such documentation:

• documents (invoice and certificate of completion of work, delivery note, invoice, PKO, forwarding receipt);
• reconciliation act;
• check;

In order to make a request to receive accounting documents, you must fill out an application on the official website of the cargo carrier. In it you need to indicate the type of document, for what period of time the documents are needed, indicate the applicant’s data (TIN, legal form, checkpoint, name, legal address, contact person responsible for reception, and his telephone number). Next, determine the delivery method and clarify whether copies of documents need to be sent; if yes, indicate the sending method (fax or e-mail). After clicking the “Place an order” button, the application will be sent automatically.