Skype call is dropped, how to solve the problem. What to do if Skype freezes during a call? Poor connection speed

One of the most popular communication programs is Skype. In this program you can send messages, make calls anywhere in the world and organize work conferences. But what to do if Skype starts dropping calls?

Causes of problems on Skype

When you open the official Skype website, you can see how many useful and necessary things one program can provide you with. You will also come across this phrase:

However, users may often encounter a problem that makes the program difficult to operate or completely prevents them from using Skype. One of these problems is when Skype drops the call.

First, it is important to determine the reason why this error may occur:

• outdated version of the program;
• technical work;
• microphone problem;
• poor connection speed;
• viruses.

Let's now try to figure out what to do if the call is dropped.

Outdated version of the program

Many people do not pay attention to new program updates. However, often arising errors, operational problems and much more can be solved by updating the program up to the latest version.

In order for Skype to update itself to the latest version, you need to take a few simple steps.

• After logging into the program using your login, click the “tools” button.
• In the window that opens, select “advanced”, as shown in the figure.
• Click on "automatic update".
• Then “turn on automatic updates.”
• Don't forget to save.

Now Skype will update itself and will not allow errors to affect performance.

If you have the latest version, but the error still persists, move on to the next reason.

Technical work

Sometimes it happens that the call is dropped due to technical problems on the server itself. Especially if you make a call not through the program, but directly on the website. In order to check if other people have the same problem, you can use the service: gruzit.net

The verification process will be very simple. Just paste the link into the box and it will give you the result. It is worth noting that the verification may not be accurate. Since the site looks at the link on its own and is guided by the number of requests on the site recently. If there were a small number of requests, it may not report an error.

This is what the site itself looks like:

And here is the result it produces:

In order to get 100% information about current technical problems, you need to contact technical support on the official Skype website.

Microphone problems

The most common reason why a Skype call may drop is a problem with the microphone.

In order to test the microphone, just do a few simple things.

1. We go to “tools” again, but this time we select another menu item – “sound settings”.
2. In the window that opens, “microphone” is what you need.
3. Try to start saying something and look at the indicators.
4. If the slider gives readings above 5-6, then everything is fine with the microphone.

Here's what it looks like in practice:

If the microphone shows a low value, replacement is required. With the new microphone, the problem with dropped calls will disappear.

TIP: if it is not yet possible to buy a new microphone, but there is a need for Skype, you can try speaking loudly when dialing the desired subscriber. This way, Skype will be able to “hear” your microphone, and you will be able to talk.

Poor connection speed

Another reason why the connection may be disconnected when dialing. This is a poor connection speed. Why can this happen and how can I check? It's very simple.

First you need to find out whether there really is a problem with your Internet connection.

• Find out the normal speed that is provided by your tariff plan. This can be done by looking at your provider's website or in your service contract.
• Once you know your speed, you can use the website: speedtest.net. On it you can check what the speed is in real time.

On the site you will see this button:

• Click on the “start checking” button and get the result.
• If the receiving speed and transmitting speed are significantly lower, try rebooting the router or modem and reactivating the scan.
• The problem remains - you need to contact your provider. Most likely, this is the reason why Skype drops the call.

TIP: if you wait a very long time for the technician and you need to make an important call, then there is a little trick for those who use a wifi router. Try removing the cable from the router and connecting it directly to the computer. The speed will increase significantly, and you will be able to use Skype while waiting for specialists.

Viruses on your computer against Skype calls

Viruses can also interfere with calls. If you already have a reliable antivirus that carefully checks any of your downloads, then most likely you do not have this problem.

Often, problems with viruses arise among those who neglect antivirus, believing that it slows down the system, prevents them from visiting sites with a lot of advertising, etc.

But as soon as some problem arises, such as problems with Skype, antivirus opponents rush to find viruses at any cost.

• For those who have been using an antivirus program for a long time, it will be enough to run an easy or quick scan, as well as a vulnerability scan. That is, those where you recently downloaded something.
• And those who have just downloaded a useful thing need a more in-depth check, which can take several hours. The antivirus will check all folders for threats and help you improve your computer's performance.

After reading the main reasons that could lead to calls being dropped on Skype, you were most likely able to fix the error that was bothering you. Happy using!

Many network users find it difficult to imagine their life without Skype, a convenient and simple application for communication. This is one of the oldest programs of its kind, so almost everyone knows about it. But, like any other utility, it has malfunctions. Moreover, they can be connected either directly with Skype or with other reasons. What to do if Skype freezes during a call?

First steps

If Skype freezes, you should first open the task manager. This is done as follows:

1. right-click on an empty space in the tray and select Run;
2. go to the Processes tab;
3. we find the name of Skype and look at the status (usually it sounds like “Not responding”);
4. select it, click the End process button;
5. we start the program again.

Typically, the above steps are enough to restart Skype when it freezes. But the reason may be much more serious. Because of this, the next time you start the program, it may stop working again. Then we move on to the next stage.

How to solve the problem

One of the reasons why Skype crashes during a call is a large number of temporary folders and files in the program directory that “clog” it. In order to correct the situation, you can try clearing AppData. To do this we do the following:

1. go to Computer Disk C;
2. select Documents and Settings – Username;
3. go to the AppData folder;
4. click on Roaming;
5. find and delete the Skype folder.

Advice. AppData is a hidden folder. Therefore, before you start deleting unnecessary files, activate the display of hidden folders.

After these steps, restart your computer and try to start Skype again. Most often, the problem disappears, and the user stops worrying about why Skype crashes when making a call. In order not to perform such actions manually every time, you can use special utilities that automatically free your computer or other device from the “garbage” that accumulates when using various programs, including Skype. For example, among free applications of this kind, we can mention.

If the problem persists, you can try resetting the program settings. This is done like this:

1. close the program, even if it is running in the background;
2. press the Win+R combination to open the Run command;
3. enter %appdata%;
4. hover over the Skype folder;
5. Click the Rename command and set the name Old_Skype.

Additionally, if the problem occurs after installing a new version, you can always go back to when it worked fine. Often the reason is that the new Skype loads the system more than the previous version. If the device is not powerful enough, an error may occur when making video calls using the program.

Among the drastic solutions to the problem is a complete reinstallation of the application. Just before doing this, do not forget to remove it through Programs and Features (but not by removing the shortcut from the desktop). In addition, do not forget to scan your computer for viruses with the current version of the antivirus.

As you can see, there can be quite a few reasons why Skype freezes during a call. Among them may be either low Internet speed or errors in the program itself. Therefore, before you start troubleshooting the error, it is advisable to analyze why this is happening. In some cases, it is enough to close and restart the program, in others more complex manipulations will be required. But in any situation, the problem is usually easily solved even at home by non-IT professionals.

Skype is a popular client that allows you to make free voice and video calls anywhere in the world. One of the common problems with Skype is constantly dropping calls. This article is devoted to solving this problem. You will learn why a call is dropped on Skype and how to fix it.

Reason 1 – Problems with the microphone

One of the common reasons why Skype drops a call is a malfunction of the microphone or audio driver. Because of this, the Skype client incorrectly processes the data received from the microphone and automatically disconnects. The first thing to do is check the microphone. This can be done through any online service by entering the search query “microphone test”, or using the standard Windows utility - sound recording (Start - all programs - standard - sound recording).

Record a short sound bite and then listen to it. If the sound is clear, audible clearly and without wheezing, then the microphone itself is working. Otherwise, it needs to be replaced.

Reason 2 – Audio driver problem

This kind of problem can be solved by completely reinstalling the driver, that is, completely removing it and then installing it again. First of all, you need to download the current version of the driver from the manufacturer’s website (Realtek, Conexant Asus). To remove the driver, launch Control Panel and open Programs and Features.

Find the driver program (Here you will also see the driver manufacturer), select it and click the “Uninstall” button.

When finished, restart your PC and run the downloaded installation file.

Follow the installer's instructions.

When the installation is complete, restart your PC and try making a test call on Skype. If the call is not dropped, then the problem is solved.

Reason 3 – Low Internet speed

This is the most common reason for connection loss. If the speed of your Internet channel is lower than that supported by Skype, the connection will constantly be interrupted. There will also be noticeable problems with video and voice transmission - there will be strong interference.

The simplest solution to the problem is to increase the Internet speed or change the provider. If this is not possible, try the following:

1. During a conversation on Skype, disable all programs that use the Internet (utorrent, download master, browsers).
2. Disable Windows Update. It periodically downloads new OS updates, taking the lion's share of Internet traffic. To disable it, open Control Panel and launch Update.

Then click on “Settings settings”

and select “Don’t check for updates” from the drop-down menu.

Click "OK" to confirm the changes and check the connection quality.

1. If you are using a router, try rebooting it or connecting the ISP cable directly to your computer.

If the problem is not resolved, try contacting your provider, perhaps it is on his side.

Reason 4 – Outdated client version

In some cases, calls may be interrupted precisely because of an outdated version of the Skype client, since the new functionality may be incompatible with the old version, or you have installed a version that contains a system error, which has been fixed in the updated client. To update Skype, launch the client and select “Check for updates” from the “Help” menu.

Reason 5 – Computer infection with viruses

Also one of the common reasons. Some types of viruses can interfere with calls and block the communication channel. The simplest solution is to download antivirus software and run a full system scan. Among the free ones, Avast and Symantec endpoint protection have proven themselves well. You can also download free utilities DrWeb Cure IT and Kaspersky virus removal tool.

Now you know why Skype drops the call and what to do about it.