Correspondence with Steam support. How to contact steam technical support correctly. What language should you use to write to steam technical support?
Steam (“Steam”) is the most popular all over the world. It has hundreds of thousands of games and millions of players. It is not surprising that such a large gaming service, which also works online and provides the opportunity to play with other people, often has problems.
In this article we will look at how to write to Steam technical support and get a solution to your problem there. We immediately recommend that you first refer to the rules for using technical support, and also read other platform rules, because they may indicate cases when a support request will be left unanswered, when the problem can be solved without contacting, and finally, what cases are not considered at all Steam. Be sure to read all the rules before applying, because violating them may entail certain sanctions against you.
Technical support
Regardless of what problem you have (with the game itself, purchased on this platform, or with the platform in general), it is best to immediately contact technical user support. At the moment, there are 4 main and most popular methods of contact that Steam technical support accepts.
You can write a letter to them through a special contact menu on the platform’s website or through the platform itself, as well as using Email, Gmail. Remember that the main language you must use when contacting is English, so if you wrote in Russian, you may be asked to state your problem in English. Try to highlight the problem as specifically as possible, attach photographs, pictures, screenshots and other evidence that will help to most accurately describe the situation. Do not neglect the help of your comrades, who can also contact you for support. Especially if your comrades know how to write to Steam technical support.
CS GO, Dota 2, Call of Duty are just some of the popular games with which various types of problems often arise, which may be the reason for contacting user support.
By phone or Skype
If you don’t want to write to them or don’t know how to write to Steam technical support, then there are other options, for example, you can call them by regular phone or using Skype. Phone numbers for calling are available on the official website of the platform. Again, don’t be surprised if they start talking to you in English, although the platform has long established many offices in Russia, so you may have Russian-language support. Try to formulate your problem as briefly as possible.
Groups
On the platform itself or on social networks, you may come across official Steam groups and communities where they will answer many questions, help you solve a certain problem, or indicate what needs to be done and how. It is possible and even necessary to write to Steam technical support through such groups, because this method is the simplest, but there are certain nuances, for example, it is not a fact that they will be able to solve your problem. In this case, you will be sent to write an official request to the technical support center or given a telephone number for contact.
After searching the Internet for solutions to problems related to Steam when purchasing games, operations on the trading platform or using the product, there is nothing left to do but write to Steam support.
Contacting almost any support is a long and difficult process, so you should be patient to solve your problem.
Since there are a huge number of Steam users from all over the world, the developers have introduced an extensive help system. The most frequently asked questions are already prepared in the template for maximum convenience when checking. To accurately describe the problem that has arisen, you need to answer the questions in order and in the end you will receive a comprehensive answer.
Where and how to find Steam technical support?
To write to Steam support, you will need a separate account that is not related to your main page. The procedure is carried out to maintain anonymity. Next, visit the page, the link to which is located in the upper corner of the Steam menu along the path: Help>Steam Support.
After which, select your problem, you may also be transferred to subsequent pages to select an answer. You can understand when the questions are over and the problem has been formulated by using the active request button.
Creating a Profile
After clicking, a form for registering or logging into your account will open. As mentioned above, the profile that is created to contact Support and the account from have nothing in common, they are completely different. To apply, you will have to register a profile that will be used to communicate with employees.
After completing all the above steps, click on “Create an account” and enter the relevant data, such as: name, login, password, email associated with the new account.
You will be sent an email confirming the creation of your account. In your email, confirm the registration of your profile and follow the link provided. After the transition, enter your username and password in the appropriate fields. Then click on the contact button again and proceed to filling out the proposed form.
How to write to steam support
When filling out the form, the very first step is to select the category of your question. After selecting the main category, you need to fill out the subcategories of the specified question in order to clarify your problem. After specifying all the criteria, a form for entering a message that needs to be filled out will appear.
Before you create your question, you should mentally form it and determine the category to which it belongs in order to get an answer to it as soon as possible.
The “Topic” requires telling the essence of the problem. In the next field, you can reveal all the details of the problem with all the nuances and even attach screenshots, if any. After working with the main sections, you may also be offered additional lines that will be issued for a specific problem. So, if your game is stolen, you can specify its key.
Since the service is used by people from all over the world, it has departments for work, divided by language, thanks to this you can write text in Russian or any other language. Once submitted, your order will be processed by staff who understand Russian.
All that is required of you at this stage is to talk about the problem in as much detail as possible. Describe the entire path of the problem from beginning to end, as well as what you used to solve it.
After all the necessary information has been entered, click on the “Ask a Question” button and the text of your message will be immediately sent to the staff. The wait for a response can last for several hours.
All your correspondence with service employees will be on the same page where you created your request. After solving your problem, the issue ticket can be closed.
How can you fill your message?
Remember, you need to provide evidence when writing. So what's worth adding:
- Your email to which your account was registered.
- Old Password.
- Keys for products that were activated on the account.
- Wallets from which you topped up your account.
Contacting support via phone or Skype
If you don't want to write and go through this process, then you can call them on a regular phone or Skype. The numbers can be found on the official website. Don’t be alarmed if they start talking to you in English, because the operator may also speak Russian. State the problem more briefly.
P In what situations will support return things?
CS GO, Dota 2, Call of Duty are just some of the games that can cause problems when exchanging things. With other users.
Let's consider this question, because support does not return things in all situations.
Will Steam return items if cheated?
Unfortunately, if you have been scammed, Steam will not return your items to you. Since you have confirmed the exchange pop-ups yourself.
Will items be returned if my account is hacked?
No, in this case, Steam will not return your items. Since Steam is guided by the fact that the security of your account is your responsibility, and you yourself must protect it.
Will items be returned if recalled for non-payment?
In this case, the company will return them if the item you received was acquired illegally. But there is one note: in this situation, items will only be returned once.
After reading the article, you know how to write to steam support, this way you will solve problems that arise with products, account or payment for goods. The main thing when ensuring security in advance is to prepare the facts of ownership and store them, so that if a hopeless case arises, you can go with evidence to those who can restore access.
Hello, I decided to write this article because I recently restored my clothes and account. You may think that this is very simple and clean. But no. There are a huge number nuances, the correct presentation of the text to support, in general, you will learn about this today.
All information that I will present is taken from Steam Policies, that is, I am not inventing anything, but only citing facts.
Since I will be covering slightly different concepts, I will divide the article into topics and subtopics.
1. When support returns items/gifts?
You may think that support returns things in any cases where you have been hacked or deceived. But that's not true. Let's consider each of the situations:
1.1 Steam will return items if cheated?
No, Steam will not return your items in cases of fraud or divorce. Why? Because you yourself fell for it, the Steam exchange system requests confirmation of the exchange 2 times and you had to check all this. Unfortunately, this is so, you must be careful during the next exchange, because many people want to take possession of free clothes. So:
Steam does not return your items if you were deceived in the exchange.
1.2 Steam returns items if they are recalled for non-payment?
Yes. Support has the right to return your clothes if you received in exchange an item that was purchased illegally. For example: someone bought an arcana in Dota from a corrupted PayPal account and exchanged it for 13 keys, the arcana was recalled, and you don’t have the keys, but it doesn’t matter, because Steam will return your items to you. But there is a note at this point:
In such a situation, items are returned only once!
1.3 Steam will return items to me as a result of my account being hacked?
Be strong. Steam does not return your items as a result of hacking. Yes, yes, I know this is very strange, I don’t support it myself, but as Steam explains: the security of your account is your responsibility, you must protect it yourself. I think this is not right on their part, anything can happen, they could have returned it the first time, although there are rumors that support returns things, but in rare cases.
Steam does not return your items as a result of hacking.
1.4 Why?
I won't carry on any unnecessary nonsense. I think that this is protection from “duping” things, but as the Steam employees themselves write: You should think for yourself what you are doing, before completing the exchange, check if everything is correct.
If, according to the above points, things are not returned to you, then complain to the user. This is the least you can do to improve the community. Steam.
2. Anti-cheat system VAC.
What is VAC? VAC - Valve Anti Cheats or simply an anti-cheat system. Everything is simple here. Just one rule:
Valve will never remove your VAC in your life.
3. How to write to support correctly?
Writing to support is like an art, you need to correctly convey the idea, come up with something, in general, do everything beautifully and competently. Let's get started.
3.1 Which language to choose for your application??
Everything is a little complicated here. If you can write in English, then write in it - this will speed up the review process significantly, but if you cannot write an application in English, then write in Russian, there is no need for translators or any incomprehensible words. The fact is that the support is either Russian or English. If you write in English using a translator, then the American support will not understand, because they are Native Americans and it will be difficult for them to understand the Google Translator translation. All in all:
We use the language we know best.
3.2 How to fill your “story”?
The main thing in your application is evidence. Evidence, proof - call it what you want, but this is the main thing in your application. What evidence must be provided:
An example of an ideal application with evidence:
Pour more water, but don't say too much.
Thanks for reading, bye everyone.
The Steam service is a popular online gaming platform that contains a large number of popular computer and console games. Here you can play both completely free and for money. Most free products have built-in stores that sell character items, interface decorations, sound theme changes, and the like.
Many players are faced with the need to contact technical support for the Steam service. This happens for various reasons: someone had things stolen from their account due to the owner’s negligence, someone cannot figure out how to correctly perform certain actions, someone else’s account was hacked and they lost access to it. By contacting the steam support department, you can quickly fix such problems and restore justice.
Do I need to register to get help on Steam?
If a person is an active player of the service in question, then by default he can use the support service and no special registration is required for this. As soon as a person has created an account on Steam, he automatically gets the opportunity contact the technical department and ask for help with its difficulties.
Registration on this site is carried out completely standardly and without problems - the first thing you need to do is download launcher Steam, which takes up literally a couple of megabytes. Next, it starts downloading and installing the entire application, which ultimately needs to be launched. The next step is to select the registration point and enter the required data. After confirming your account by email, you can safely use it.
Steam technical support section
To contact technical support representatives in order to get any help or clarification from them, just search in the running Steam program button called“Contact support”, or follow the links https://support.steampowered.com or https://help.steampowered.com/ru/. 
The system will immediately prompt the user to select the topic of his request, as well as clarify information about the product with problems. Here it is important to accurately indicate the data so that it is adequately processed by the appropriate specialists.
In a special field, you need to describe your problem in detail and in clear language, it is advisable to confirm it with additional information - screenshots, receipts for the purchase, etc. 
Frequently Asked Questions
Since the number of users on Steam amounts to tens of millions, it is quite natural that the administration is often asked very similar template questions. In order not to answer the same thing every time, I created special section called "Frequently Asked Questions". Here are the most important answers to problems that players often encounter. 
You can find this section on the Steam website quite simply - you just need to go to the community website, find the section “ Management", then select the sub-item regarding support and find there the sub-item with the most frequently asked questions. You can also find a search bar on the site and enter a request for frequently asked questions there. This way you can find not only the official one, but also many useful user manuals.
Where to write to support service
In order to safely receive answers to your questions in Steam Help, you need to log in to the service’s website, select “ Support» and fill out the form provided. It must indicate topic of the appeal, select the product and category, the question you are interested in, and also in the special “Your question” field, enter detailed information about what happened and ask for specific measures of assistance. 
Everything is quite simple, but many beginners will not be able to take advantage of this opportunity - for starters need to spend have at least $5 in your account.
Can I contact you by phone or Skype?
When examining the Steam website in detail, I cannot find any mobile number or Skype address for asking for help. Most likely, at the moment there is simply no such opportunity, although it is possible that there are some American numbers where you can call, but you need to be prepared for the fact that you will have to speak English there.
Using communities and groups
With the current development of social networks, almost every major service strives to be present in them, create its own large community and try to maintain an active life in it. In the case of Steam, this is completely true - there is an official group of the site even in Russian VKontakte. It is available at https://vk.com/steam.
To contact us here with your question, you just need to correctly compose your message and send it to one of the administrators listed on the page. You can also write a question in one of the existing discussions and user conversations that admins often view.
How long will it take to wait for an answer?
If you have successfully sent your message to the moderators for consideration, then a logical question arises - how long will you have to wait until they deign to respond to you. Russian steam support service – complete unpredictability and it is impossible to answer exactly how long it takes for them to respond. The answer can come in 20 minutes, in a day or in 3 days - it all depends on how it ended up in the queue for consideration, whether it was compiled correctly and whether the problem is relevant.
When can Steam return things?
If a player falls victim to trouble and loses items on his game account, he can expect them to be returned. But only in some cases.
If there was a deception
If a person was blatantly deceived and his items were stolen, you need to immediately contact Steam support and tell about what happened, confirming your story with some facts (screenshots, etc.). If the administration considers the story to be true, then the player will have his things returned, and the deceiver will be blocked.
Cases of non-payment
If the player was required to certain payment, after which he gained access to enhanced content, then after he falls behind on the required payment, his capabilities will also be reduced. Fixing the problem in this case is extremely simple - you just need to pay for the selected game.
Account hacking
If a player’s account has been hacked, then when contacting support it will be definitely restored and all the things that were stored on it will also be returned. This is a typical procedure that many people encounter.
Can they not return it?
Many scammers try to lure the administration into giving them free items by posing as victims of theft and deception. Naturally, they are calculated very quickly and do not get what they want. If you want to join them, then rest assured that you won’t get much from Steam this way.
Also stolen or otherwise lost items may not be returned, if a person has not provided enough evidence in his favor and the administration simply cannot verify the veracity of his words.
What is VAC protection
VAC stands for Valve Anti-Cheat and is the company’s own development, created to combat dishonest gamers. This protection appeared back in 2002 and has been constantly improved since then. If a person trying to cheat in a VAC-protected game, he will most likely be identified and his account blocked forever. Valve is very critical of cheaters. And if even a suspicion arises, the account is blocked without the possibility of recovery: 
This is the information you should know about Steam and how, if necessary, to defend your rights here. Usually, contacting the support service gives the desired result, and administrators restore the violated justice.